The AV Support Specialist is a key member of the Classroom Technology team, responsible for maintaining and supporting AV equipped spaces and the AV technology needs of faculty, staff, and students. This position requires a strong technical background in AV systems, excellent problem-solving skills, and a commitment to providing exceptional experiences to the campus community.

About the Team:

Vanderbilt University Information Technology is a human-centric organization that advances our university by delivering innovative solutions and frictionless experiences through collaboration.

The Classroom Technology team is responsible for providing direct support for AV technology enhanced spaces at Vanderbilt University. This support includes ensuring maximum technology uptime as well as class/event support, AV technology training for the Vanderbilt University community, and providing AV solutions for programs and events. Our team is comprised of audio-visual professionals and covers over 400 technology enabled spaces in distributed support zones. With a combination of full-time team members and student workers, support is provided to the Vanderbilt University community 7 days a week.

Duties and Responsibilities:

In-person support of technology-enhanced learning spaces (60%): 

• Respond promptly to service requests, diagnose problems, and implement solutions to minimize downtime and disruption.
• Manage reported issues and requests through use of VUIT ITSM tools, effectively.
• Provide AV system and associated technology training to faculty, staff, and students.
• Serve as a resource to provide AV start up support for classes and events as requested.

Maintenance of technology enhanced learning spaces (30%)

• Ensure the proper functioning and performance of AV equipment, including projectors, displays, sound systems, video conferencing equipment, and other AV peripherals through proactive maintenance. 
• Escalate complex or unusual situations to senior level support or supervisor for guidance.
• Provide feedback on room capabilities based upon data gathered from customer feedback and in the field experiences.

AV Production (10%): 

• Assist with the setup, operation, and teardown of AV equipment for university events, meetings, lectures, and presentations.
• Provide lecture capture support in equipped spaces.

Supervisory Relationships:

This is an individual contributor position, reporting administratively and functionally to the Manager for Classroom Technology. 

Education and Certifications:

• High school diploma is necessary
• Associates degree in relevant field preferred
• AVIXA CTS certification preferred
• Dante Level 1 certification preferred

Qualifications:

• 2 years of experience working with professional AV systems necessary
• Relevant experience in higher education preferred
• Proficiency with AV technologies, including video conferencing systems (e.g., Zoom, Microsoft Teams), digital signage, and lecture capture systems is necessary
• Strong technical skills in troubleshooting AV hardware and software issues with general guidance necessary
• Experience with both software and hardware-based conferencing technology is necessary
• Basic Knowledge of network topology and AV over IP solutions is preferred 
• Knowledge and experience with Crestron based hardware is preferred
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously necessary
• Ability to evaluate problems as well as create and execute solutions with general guidance is necessary

Information Technology’s Guiding Principles:

• Trust and Respect- VUIT cultivates a community built on trust, mutual respect, and inclusivity, where all members feel valued and supported. We prioritize honesty, dignity, empathy, and a willingness to listen and understand. 
• Professionalism- VUIT strives to maintain a culture of maturity, accountability, and integrity to best represent the University and self. Have a sense of humility and poise in your work and daily interactions.
• Collaborate- VUIT commits to being inclusive in solution design where we value sharing within and partnering across the university. We are intentional about including our colleagues and preventing silos. 
• Bias-to-Action- VUIT is seen as a changemaker by exhibiting a decisive, self-starter, take-action approach with a willingness to make decisions without excessive deliberation. Personal initiative is recognized as a key part of the creative process.
• Communicate- Communication (written, verbal and non-verbal), within and outside VUIT, is open, thoughtful, welcoming, clear, proactive, concise yet complete, always honest, and delivered kindly.
• Innovate- VUIT pledges to be bold and challenge the status quo by inspiring a culture of creativity that promotes growth and advancement for the university. 
• Celebrate Each Other- We are intentional in showing appreciation for the work of others by valuing and acknowledging meaningful contributions at all levels of the organization.
• Optimize- VUIT will practice continuous and thoughtful optimization of our solutions and services to increase our human and technological capacity. Capacity drives innovation.

Job Summary