JOB TITLE: Sales Support Specialist

FLSA STATUS: Exempt

DEPARTMENT: Public Sales & Marketing

REPORTS TO: EVP Sales & Marketing

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Remote

TRAVEL: 75-80%

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Providing assistance during the sales process for all new opportunities.
• Learning all software solutions to become a subject matter expert in all.
• Becoming proficient in providing demonstrations of all software solutions.
• Attending tradeshows and promoting applicable solutions.
• Assisting with content for RFP’s.
• Acting as liaison between sales and operations.
• Update CRM daily.
• Manage sales tracking tools and report on important information.
• Scheduling customer meetings and conferences.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Computer literacy.
• Time Management and Organization – Ability to multitask is necessary to complete tasks efficiently and in a timely fashion.
• Customer Service – Professional conversation etiquette in person and on phone.
• Communication – Clear and concise communication to explain concepts in simple terms.
• Problem Solving – Critical and creative thinking to identify and resolve issues with customer needs.
• Proficiency with MS Office Suite.
• Previous experience utilizing Salesforce CRM is advantageous.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Experience in the utility industry is preferred.