The Sales Support Specialist will work in partnership with the Aegis Sales team to provide day to day internal support for customer accounts. He or she will will manage key administrative account setup, implementation activities, and serve as the direct communication link between Aegis and our customers by ensuring a flawless experience from the start. The Sales Support Specialist must maintain a strong ability to adapt to client needs, a passionate approach to service, and excel in the arts of organization and prioritization.

Essential Duties & Responsibilities:

• Work in partnership with Regional Sales Managers (RSMs) to provide day to day sales support for accounts within defined territories 
• Maintain seamless communication with multiple departments within the organization
• Manage key administrative activities and functions with designated accounts in conjunction with designated RSMs 
• Operate efficiently in a high-volume, quick turnaround environment
• Work as an active member for all new account setups and implementation processes to ensure optimal customer transition and experience to Aegis testing
• Work closely with accounts to generate client referrals 
• Manage, qualify, develop and grow lead activity and new prospects to produce qualified sales opportunities in conjunction with targeted marketing campaigns
• Nurture ongoing customer relationships with a focus on up selling and cross selling
• Assist designated RSMs in attaining or exceeding assigned sales, profit and market share goals consistently while working within budgetary guidelines 
• Maintain communications and relationships with all key accounts assigned via email and phone
• Communicate product and service feedback to necessary departments within the organization
• Daily integration with Customer Relationship Management (CRM) system to adopt accounts, leads, contacts, per sales department best practices, policies and procedures
• Maintain and increase strong industry knowledge of services and products offered while undergoing the necessary continuous education requirements 
• Monitor and effectively communicate changing customer volume within assigned territories
• Work in partnership with RSM to drive customer loyalty and retention
• Collaborate with internal departments and vendors to coordinate customer requests and inquiries
• Promote electronic ordering with new customers and current customers 
• Perform proper product training for customer facing ordering systems 
• Assist with training and trouble-shooting electronic ordering issues
• Identify trends and retraining opportunities for customer who have repeated exceptions to the normal laboratory process

Education & Experience:

• A high school diploma or GED required; Bachelor’s degree preferred
  • With a Bachelor’s degree, no experience required
  • With an Associate’s degree, a minimum of a sales internship or a minimum of one (1) year of customer service experience is required
  • With a high school diploma or GED:
    • A minimum of two (2) years of sales experience required (OR)
    • A minimum of four (4) years of customer service experience required
• Proficiency in Microsoft Office applications (e.g., Outlook, Word, Excel) 
• Excellent written and verbal communication skills
• Ability to work on multiple tasks without sacrificing quality 
• High attention to detail and ability to interact with staff at each level
• High standard of personal credibility/effectiveness
• Understanding of sales principles and customer service practices

Schedule:

• Monday - Friday from 10:00 am to 7:00 pm