• Responsible for Dell computer & server, HP & Xerox printer function/operation
• Open tickets with COTG printer support for printer issues
• Assist and Support United CU Staff with daily IT PC technical Support issues
• Maintained PC asset tag inventory and accurate, up-to-date records
• Familiar with banking core services, Fiserv Spectrum, and Corelation Keystone
• TrendMicro Antivirus, Kaseya remote agent, Adobe Acrobat, Office365
• PC Troubleshooting experience to resolve problems as they arise promptly
• Assist with equipment Microphone/Audio/Video Team/Zoom Board Room Meetings
• Other duties as assigned by the IT & Project Manager

POSITION REQUIREMENTS:

Education and Experience:

• High School diploma or equivalent is required
• Associate degree or equivalent years of experience preferred
• Must have at least five years of PC troubleshooting experience
• Certifications Requirements: a valid, up-to-date CompTIA A or Net
• Previous Credit Union PC Desktop Support role in financial institutions

Knowledge/Skill/Abilities:

• Excellent multi-tasker and a good listener
• Excellent verbal and written communication skills
• Be able to work well with others and manage time effectively
• Trustworthy and able to work with integrity & MSP vendors
• Exhibit competency in using current technology, such as computers, printers, scanners, etc., necessary to complete required and miscellaneous responsibilities
• Knowledge of credit union practices and regulations
• Detail-oriented and high degree of accuracy
• Ability to problem solve & critical thinking to take the initiative to provide staff support in person, by phone, by email, and through remote supporting tools
• Be reliable and have dependable car transportation
• Proficient in Microsoft M365, Windows 10, Windows 11, Teams & Zoom Desktop Application/online Meetings, Polycom VoIP VX450 phones
• Thorough understanding of relevant computer systems & operating systems
• Ability to explain technical information in understanding language to non-technical personnel
• Ability to prioritize tasks and handle multiple projects at a time
• Excellent planning, time-management, and organizational skills

PHYSICAL DEMANDS

This job involves extended periods of sitting and/or standing at a desk and working with a computer and standard office equipment. The applicant should be able to lift objects weighing up to 25 pounds. Travel may be required to visit company branches for on-site support or implementations.

WORKING ENVIRONMENT

The majority of the work performed will be in an office environment.

SUPERVISORY RESPONSIBILITY

None.

COMPENSATION INFORMATION:

EEO STATEMENT

United Credit Union is an Equal Employment Opportunity Employer.

United Credit Union employees are at will. Employment may be terminated for any reason, and United Credit Union may terminate employment for any reason with or without notice.