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What success looks like in this role :
Responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, servicing low level technical work and / or and logging the information into proper call management system.
Works independently or cooperatively as a member of a team under the direction of a team leader or manager. Primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider.
May be responsible for determining service entitlement by reviewing contract, generating contracts for time & material service if request is not under contract, or at field management request, providing grace periods on certain products while contract is in process.
May also utilize multiple internal systems for one of the following activities : 1) Locating, securing and coordinating shipping and receiving of critical parts from factories, repair centers, reclamation centers or unmanned locations to meet client service request;
2) working with field personnel to identify and correct parts inventory shortages / overages to maintain optimum parts inventory levels.
Key Responsibilities
You will be successful in this role if you have :
Key Qualifications
MUST BE A US CITIZEN
1 : 00am - 9 : 30am shift
LI-JV1
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.
com or alternatively Toll Free : 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .
Last updated : 2024-03-08
Full Time
IT Outsourcing & Consulting
$57k-73k (estimate)
03/05/2024
04/04/2024
unisys.com
BLUE BELL, PA
15,000 - 50,000
1873
Public
PETER A ALTABEF
$1B - $3B
IT Outsourcing & Consulting
Unisys is an American IT company that provides cloud, infrastructure management and security-centric solutions to commercial and financial sectors.
The job skills required for Customer service agent include Customer Service, Communication Skills, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service agent. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Customer Service Agent job description and responsibilities
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Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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A customer service representative must be a good listener.
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