Job Description

Accounts Receivable Clerk

We are in search of an Accounts Receivable Clerk whose primary focus will be to provide day-to-day support to our Accounting Department. This is a position that will involve multiple tasks in a given day. Attention to detail is critical for this position. Ideal candidate will possess excellent communication skills and a working knowledge Accounts Receivables; Invoicing, posting payments, collection calls, and accounting software. If you love the process of tracking invoices and resolving accounts for our customers, you are the person we are looking for.

ESSENTIAL FUNCTIONS

• Process incoming mail concerning billing and invoicing
• Communicate with clients about billing discrepancies and questions
• Work with shipping department to ensure accurate invoicing
• Data entry, keying of invoice information
• Follow schedule for collection process on past-due accounts (Phone calls, e-mails, faxing)
• Update Customer records in CRM software
• Maintain, organize, and file paper records where applicable.
• Work with Sales team to resolve accounting issues with our Customers using the following "HEARD" techniques:
• - Hear: let the customer tell their entire story without interruption. Sometimes, we just want someone to listen.
• - Empathize: Convey that you deeply understand how the customer feels. Use phrases like "I'd be frustrated, too."
• - Apologize: As long as it's sincere, you can't apologize enough. Even if you didn't do whatever made them upset, you can still genuinely be apologetic for the way your customer feels (e.g., I'm always sorry that a customer feels upset).
• - Resolve: Resolve the issue quickly, or make sure that your employees are empowered to do so. Don't be afraid to ask the customer: "what can I do to make this right?"
• - Diagnose: Get to the bottom of why the mistake occurred, without blaming anyone; focus on fixing the process so that it doesn't happen again.
• Comfortable working in a fast paced environment; Understand basic instructions, complete assignments in a timely manner with minimal supervision. Ability to regain focus when interrupted.
• Proficient in MS Outlook, Word, Excel, working knowledge of basic accounting and CRM systems.
• Phone Etiquette; Strong phone contact handling skills and active listening
• Product Knowledge; quickly learn and maintain a level of basic knowledge of our products.
• Customer orientation and ability to adapt/respond to different types of characters
• Other tasks and responsibilities as needed

POSITION QUALIFICATIONS:

Competencies:

• Communication; Ability to communicate effectively with others in writing and using the spoken word.
• Interpersonal; Ability to get along with a variety of personalities and individuals.
• Problem Solving; Ability to find a solution for or to deal proactively with work-related challenges.
• Time Management; Flexible, with the ability to utilize the available time and space to organize and complete work within given deadlines.
• Work Ethic; Puts as much energy and effort into the smaller daily tasks as in larger, long term projects.

Education & Experience:

• Bachelor's Degree in Accounting or related field preferred
• 2 years' experience in AR can substitute for educational requirement
• Advanced mathematical and logical deduction sk To apply please email your resume to rjgonzalez@ultimatestaffing.com