Search By
1092 Jobs
Client Account Manager Trusted Tech Team Irvine, CA | Full Time
18 Days Ago
Client Account Manager Symbia Logistics Aurora, CO | Full Time
Just Posted
Client Account Manager Symbia Logistics Kansas City, MO | Full Time
Just Posted
Client Account Manager Resourcing Edge Chicago, IL | Full Time
7 Days Ago
Client Account Manager Resourcing Edge Rockwall, TX | Full Time
7 Days Ago
Client Account Manager Next Jump Sunnyvale, CA | Full Time | Remote
1 Month Ago
Client Account Manager-Remote Employee Services, Inc Springfield, MA | Full Time | Remote
1 Month Ago
Client Account Manager-Remote Employee Services, Inc Woburn, MA | Full Time | Remote
1 Month Ago
Client Account Manager A.P. Moller - Maersk Salt Lake City, UT | Full Time
1 Month Ago
Client Account Manager National Credit Care Westminster, CO | Full Time
1 Month Ago
Client Account Manager troweprice Colorado Springs, CO | Full Time
1 Month Ago
Client Account Specialist Preferred Family Healthcare Kansas City, MO | Full Time
7 Days Ago
Client Account Representative BerkHR Erie, PA | Full Time
26 Days Ago
Client Account Representative BerkHR Pittsburgh, PA | Full Time
26 Days Ago
Client Account Executive McCarthy Law PLC Scottsdale, AZ | Full Time
1 Month Ago
Client Account Specialist Cooley LLP San Francisco, CA | Full Time
1 Month Ago
Client Manager Med-Metrix LLC Neptune, NJ | Full Time | Remote
Just Posted
Client Manager Allied Universal St Louis, MO | Full Time
2 Days Ago
Client Manager Innovista Health Solutions Oak Brook, IL | Full Time
4 Days Ago
Client Manager Allied Universal Glendale, CA | Full Time
6 Days Ago
Client Manager Cuningham Las Vegas, NV | Full Time
7 Days Ago
Client Manager Allied Universal Charlotte, NC | Full Time
18 Days Ago
Client Manager Allied Universal Fort Worth, TX | Full Time
18 Days Ago
Client Manager Allied Universal San Diego, CA | Full Time
25 Days Ago
Client Manager Christensen Group Inc Eden Prairie, MN | Full Time
1 Month Ago
More Search Results

Client Account Manager

Irvine, CA | Full Time
18 Days Ago

Job Description

WHO: We are a Microsoft GOLD - Small and Mid-market Partner that provides the best software pricing and customer service, with an authentically human touch. Our in-house technical support and software licensing experts specialize in answering your questions in-depth while resolving your most pressing technical concerns. Trusted Tech Team is a rapidly growing company of young business professionals who pride themselves on building trust, to go above and beyond the average value-added reseller (VAR). As active members of the IT community, we diligently support our clients’ businesses to provide essential peace of mind.


WHERE: Irvine, CA (onsite)


Trusted Tech Team is looking for an experienced Client Account Manager (Cloud Solutions), to join our team. The CAM is responsible for engaging, troubleshooting, and assisting customers on billing matters related to their monthly cloud service subscription. They will also track and monitor all support cases to ensure timely resolutions. As a Gold Microsoft Cloud Solutions Provider, our mission is to help as many existing Microsoft customers as possible reduce their monthly Microsoft 365 licensing costs.


RESPONSIBILITIES:

Engage with customers on billing matters related to their monthly cloud service subscriptions.

Tracks and monitors all support cases to ensure timely resolution and follow-up.

Escalates critical client situations to the appropriate level of management and engineering expertise.

Acts in the capacity of Consultant, Solutions Architect, Sales Engineer, and Account Manager to capture sales and nurture client relationships throughout the lifecycle.

Develops new processes for qualifying prospective customers and streamlining onboarding.

Assists in leading the rapid expansion of our Microsoft Cloud Solution Provider (CSP) practice.

Identifies appropriate solutions per clients' feature set and budget new live research and presents new avenues of growth for the Microsoft CSP business arm.


MUST-HAVE'S:

High school diploma or GED is required.

3 - 4 years of relevant experience supporting Microsoft Cloud platforms in a client-facing capacity.

Some knowledge of Microsoft 365 Security & Compliance Solutions (Azure, Exchange, and Teams).

Demonstrates the ability to deploy and manage cloud infrastructure and platform services.

Experience supporting multiple, simultaneous engagements both internally and externally.


NICE-TO-HAVE'S:

A process-driven individual with excellent customer service skills.

Technically competent with a sense of logic and creative problem-solving abilities who takes initiative.

Billing and administrative experience are a plus.

High EQ and ability to maintain a professional demeanor with clients.

Outstanding organizational skills and business acumen.

*Licensing knowledge and Microsoft certifications are a plus.


BENEFITS:

Not strict on SLAs (customer service driven)

100% HMO Healthcare Coverage

Vision and Dental Insurance

401(k) plan with a 4% match by Trusted Tech Team

PTO

Skills for Client Account Manager

The job skills required for Client Account Manager include Customer Service, Problem Solving, Billing, client relationship etc. Having related job skills and expertise will give you an advantage when applying to be a Client Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Account Manager. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Customer Service
MORE>>
Job Openings with Skill of Problem Solving
MORE>>
Job Openings with Skill of Billing
MORE>>
Job Openings with Skill of client relationship
MORE>>

Career Path for Client Account Manager

The following is the career advancement route for Client Account Manager positions, which can be used as a reference in future career path planning. As a Client Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Account Manager. You can explore the career advancement for a Client Account Manager below and select your interested title to get hiring information.

How to Become a Client Account Manager

If you are interested in becoming a Client Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Account Manager for your reference.

Step 1 Understand the job description and responsibilities of a Client Account Manager

Quotes from people on Client Account Manager job description and responsibilities
02/21/2022: Canton, OH
03/12/2022: Burlington, VT
03/24/2022: Nashville, TN
02/18/2022: Atlanta, GA
03/20/2022: Monroe, LA

Step 2 Knowing the best tips for becoming a Client Account Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Account Manager jobs
02/18/2022: Lafayette, LA
04/28/2022: Vineland, NJ
04/10/2022: Muskegon, MI
03/10/2022: Huntington, NY
04/25/2022: Everett, WA

Step 3 View the best colleges and universities for Client Account Manager

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College