128 Client Account Manager Jobs in Irvine, CA
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Trusted Tech Team is Hiring a Client Account Manager Near Irvine, CA
WHO:We are aMicrosoft GOLD- Small and Mid-market Partner that provides the best software pricing and customer service, with an authentically human touch. Our in-house technical support and software licensing experts specialize in answering your questions in-depth while resolving your most pressing technical concerns.Trusted Tech Team is a rapidly growing companyof young business professionals who pride themselves on building trust, to go above and beyond the average value-added reseller (VAR). As active members of the IT community, we diligently support our clients’ businesses to provide essential peace of mind.
WHERE:Irvine, CA(onsite)
Trusted Tech Team is looking for an experiencedClient Account Manager(Cloud Solutions), to join our team. The CAM is responsible for engaging, troubleshooting, and assisting customers on billing matters related to their monthly cloud service subscription. They will also track and monitor all support cases to ensure timely resolutions. As a Gold Microsoft Cloud Solutions Provider, our mission is to help as many existing Microsoft customers as possible reduce their monthly Microsoft 365 licensing costs.
RESPONSIBILITIES:
Engage with customers on billing matters related to their monthly cloud service subscriptions.
Tracks and monitors all support cases to ensure timely resolution and follow-up.
Escalates critical client situations to the appropriate level of management and engineering expertise.
Acts in the capacity of Consultant, Solutions Architect, Sales Engineer, and Account Manager to capture sales and nurture client relationships throughout the lifecycle.
Develops new processes for qualifying prospective customers and streamlining onboarding.
Assists in leading the rapid expansion of our Microsoft Cloud Solution Provider (CSP) practice.
Identifies appropriate solutions per clients' feature set and budget new live research and presents new avenues of growth for the Microsoft CSP business arm.
MUST-HAVE'S:
High school diploma or GED is required.
3 - 4 years of relevant experience supporting Microsoft Cloud platforms in a client-facing capacity.
Some knowledge of Microsoft 365 Security & Compliance Solutions (Azure, Exchange, and Teams).
Demonstrates the ability to deploy and managecloud infrastructure and platform services.
Experience supporting multiple, simultaneous engagements both internally and externally.
NICE-TO-HAVE'S:
A process-driven individual with excellent customer service skills.
Technically competent with a sense of logic and creative problem-solving abilities who takes initiative.
Billing and administrative experienceare a plus.
High EQ and ability to maintain a professional demeanor with clients.
Outstanding organizational skills and business acumen.
*Licensing knowledge and Microsoft certificationsare a plus.
BENEFITS:
Not strict on SLAs (customer service driven)
100% HMO Healthcare Coverage
Vision and Dental Insurance
401(k) plan with a 4% match by Trusted Tech Team
PTO
Job Summary
Full Time
Retail
$72k-95k (estimate)
09/10/2022
03/09/2023
trustedtechteam.com
IRVINE, CA
25 - 50
2017
JULIAN KAMAL HAMOOD
$10M - $50M
Retail
Related Companies
About Trusted Tech Team
As a Microsoft Gold Small and Midmarket Partner, Trusted Tech Team provides the best software pricing and customer service, with an authentically human touch. Our in-house technical support and software licensing experts answer your questions in-depth, while resolving your most pressing technical concerns. If you need software ASAP, our dedicated Account Reps quickly fulfill your orders with unmatched efficiency. Most digital products are typically delivered within 30 minutes during normal business hours, and within 4 hours on weekends. Trusted Tech Team is built on trust, so we go above and b...eyond the average value-added reseller (VAR). As active members of the IT community, we diligently support our clients businesses to provide you with essential peace of mind.
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The job skills required for Client Account Manager include Customer Service, Problem Solving, Billing, Client Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Account Manager positions, which can be used as a reference in future career path planning. As a Client Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Account Manager. You can explore the career advancement for a Client Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Account Manager job description and responsibilities
They are usually assigned to essential clients or corporate accounts.
02/21/2022: Canton, OH
They tend to any concerns that clients may have, and they ensure that these concerns are properly addressed and resolved.
03/12/2022: Burlington, VT
Monitoring budgets, spending and revenue, and explaining cost factors to clients are also part of the gig.
03/24/2022: Nashville, TN
Ensure a smooth handoff to account management and continue nurturing customer relationships with account maps.
02/18/2022: Atlanta, GA
An account development manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.
03/20/2022: Monroe, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Account Manager jobs
Companies use account managers to ensure that customers feel that their needs are being met.
02/18/2022: Lafayette, LA
The account manager would frequently serve as a combination of a salesperson, customer service representative, technical specialist, and financial advisor.
04/28/2022: Vineland, NJ
An account manager’s success depends on how good they are at networking, and building and sustaining relationships.
04/10/2022: Muskegon, MI
By mapping out the onboarding process, management workflows, and communication calendar, account managers can streamline the client success process.
03/10/2022: Huntington, NY
Whether working with outbound leads or existing customers, account managers are constantly building relationships, providing value, and above all, listening.
04/25/2022: Everett, WA
Step 3: View the best colleges and universities for Client Account Manager.
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