Description

Summary

The Business Development Manager is responsible for the cultivation of outside sales growth. Specifically, the position is to build relationships with new Select Employer Groups (SEGs) and strengthen relationships with existing SEGs. This position is accountable for acquiring new profitable member connections resulting in core deposit growth and quality lending opportunities. In alignment with the Credit Union’s strategic goals, this position will formulate plans and produce results consistent with management expectations. The position will attend and participate in various events, to network and create favorable brand awareness of the credit union. 

Essential Duties

• Build, strengthen, and maintain successful member relationships including interaction with businesses at all levels to ensure the credit union’s presence and recognition.
• Work independently to develop and solicit new business from present and prospective members to increase revenue base.
• Serve as the primary sales contact for new and existing business relationships and maintain open and ongoing communication to improve wallet share.
• Partner and collaborate with all business lines within the Credit Union to assist with local business development efforts as well as gain their support to assist with business development activities.
• Contribute to the profitability and growth of the Credit Union by building, developing, and managing new and existing business member relationships.
• Showcase the newest promotions and marketing initiatives that the Credit Union offers.
• Develop and maintain a network of referral sources to generate leads for additional business banking relationship opportunities.
• Participate in a variety of marketing initiatives to support the Credit Unions strategic initiative goals.
• Participate in community and business functions/groups to enhance the overall image of the Credit Union and to promote TFCU while driving new member and business leads into the credit union.
• Effectively presents information in one-on-one, small, and large group settings. Develops and delivers professional presentations promoting the benefits of credit union membership for designated SEGs. 
• Prepare a wide variety of reports and management information on activities and ensure that management is adequately informed of all member development activities and objectives.
• Works cross functionally with Retail, Marketing, and Lending teams to drive new business.
• Coordinates special events through the development and implementation of departmental plans and project outlines. Oversees departmental staff related to projects when appropriate.
• Maintain and grow member relationships through ongoing outbound calling and appointment setting activities geared towards new/existing member reviews, communicating appropriate product/solution bundles, and/or referrals to other business line partners when appropriate.
• Maintains data tracking of BD sales leads and closed business on multiple platforms.
• Coordinates periodic visits for presentations to promote new/existing products and services to our SEGs and community groups.
• Assists with Credit Union events, during and after normal business hours including possible weekends.
• Adheres to credit union policies and procedures; stays knowledgeable of and complies with applicable laws and regulations, including BSA/AML and OFAC.
• Performs other job-related duties as assigned.

Requirements

Minimum Qualifications

• Minimum of 5 years of bank or credit union experience to include strong knowledge of credit union products, services, and regulations.
• High School Diploma or equivalent required; bachelor’s degree in marketing, business administration, communications, or related field preferred.
• Demonstrated achievement in business-to-business sales and suggestive selling techniques.
• Excels at relationship building by developing, expanding, and retaining business and other key member relationships.
• Strong verbal and written communication skills to ensure employee and member understanding.
• Innovation and problem-solving skills that include the ability to develop and propose solutions.
• A minimum of 4 years' experience in outside sales with a proven record of closing the sale. Experience in a financial retail setting with a strong, proven sales and service orientation preferred.
• The flexibility to travel to multiple branches and offsite venues throughout the DC metropolitan area. 
• Excellent interpersonal engagement and presentation skills, attentiveness, information retention, tact, and diplomacy in dealing with both Members and employees.
• The ability to foster sound relationships with other entities (companies and/or individuals).
• Proficient with Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint
• Strong communication and presentation skills and the ability to maintain confidentiality.
• Attention to detail and ability to edit and proofread.

Knowledge, Skills, and Abilities

• Excellent organizational, project management, critical thinking, analytical, and time management skills.
• Superb communication, collaboration, inter-personal, and problem-solving skills.
• Ability to provide insight and accurate judgment in addressing and resolving complex issues
• Proficient in the use of computer software programs including MS Office. 
• General working knowledge of financial institution's policies and procedures.
• Attention to detail.
• Self-directed with the ability to meet project deadlines.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.