Description

NOTE : The following position is for a proposed new business within Transdev. Only candidates meeting the work experience requirements will be considered.

About Transdev : Based near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services.

Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility.

Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.

About the Role : Transdev is seeking a highly motivated and experienced Administrative Support Manager to join our team and ensure the smooth operation of critical administrative functions for our client.

In this vital role, you will be responsible for coordinating various administrative processes, managing staff, and ensuring compliance with WMATA and Contractor requirements.

You will play a key role in ensuring efficiency, accuracy, and responsiveness in all administrative activities. Responsibilities :

• Oversee the coordination of all WMATA- and Contractor-required functions, including human resources, payroll, accounts payable / receivable, and internal / external reporting, to achieve WMATA's MetroAccess goals.
• Ensure the timely and accurate processing of management reports to provide insightful data for informed decision-making.
• Promptly investigate and respond to all incoming complaints received from the PAS Contractor, ensuring timely resolution and customer satisfaction.
• Maintain proficiency in WMATA's paratransit software system and other relevant administrative tools.
• Stay up-to-date on changes in WMATA and Contractor policies and procedures, ensuring compliance and smooth transitions.
• Contribute to continuous process improvement initiatives to enhance the efficiency and effectiveness of administrative operations.

Qualifications :

• Minimum of 5 years of management experience, preferably in the OCC or related industry, with strong expertise in human resources and accounting functions.
• Proven track record of success in leading and motivating teams, ensuring efficient and accurate execution of administrative tasks.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical and organizational skills.
• Proficient in Microsoft Office Suite and relevant administrative software applications.
• Bachelor's degree from an accredited college or university preferred, or 5 years of progressive administrative leadership experience.

Last updated : 2024-02-23