Overview

The Moment is a leading strategic communications consultancy, is looking for an account manager to join its Philadelphia based team.

The account manager role is a critical one. Managers provide valuable support to associate directors and directors as well as being a trusted advisor in their own right for clients, making a strong strategic contribution to accounts, challenging internal thinking to ensure that Just Communicate continues to deliver exceptional work for clients. The account manager role is centred on analysing, organising, and delegating tasks to ensure all accounts run like clockwork.

Able to work at a high pace, the account manager will be a dynamic and creative thinker, with a strong capacity for building relationships across the company, with media and potential new business prospects.

Attributes:

• An intellectually ambitious and rigorous thinker with creative flair
• A self-starter with a desire to build networks and make things happen – focused on delivering positive change, both internally and externally
• A team player who is always on hand to support colleagues at all levels in the business
• Energetic, hardworking and excited by the challenge of an ambitious and growing company
• A holistic approach to what communications can deliver and achieve for clients
• Passionate about helping colleagues to thrive and achieve their potential

What needs to be achieved in the role

Account managers are expected to:

• Develop complex communication strategies in partnership with senior colleagues and demonstrate a strong working understanding of how to develop strategic, multi-disciplinary communications campaigns.
• Execute on high-quality, impactful and innovative communications programmes, based on strategic insight and drawing on the firm’s connectivity
• Build trusted relationships with clients – able to hold their own and advise senior clients with conviction in their own right.
• Ensure that work is being consistently delivered to a high standard by teams, according to an agreed scope of work; and that clients’ specific needs are being met by the team at all levels
• Build and maintain a network of contacts that help to deliver outcomes for clients and to grow the business
• Empower account executives to take ownership of their professional development, providing opportunities for growth and regular, consistent feedback to drive a culture of constant improvement throughout the firm
• Work with associate directors to oversee the day-to-day account management activity that is delivered by account executives, ensuring that activity is delivered on schedule and to a high standard
• Provides both internal and external training for all employees

Skills, Experience and Qualifications

• At least three years of experience in a fast-paced consultancy or in-house equivalent
• Experienced in managing and working across a diverse range of clients
• Understanding or interest in the ESG landscape
• Strategic, analytical thinker with the initiative to see a programme through from start to finish
• Strong understanding of both traditional and digital public relations
• Excellent written and verbal communication skills

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