Graham Company is an insurance brokerage and consulting firmcommitted to creating a healthy, safe, and prosperous tomorrow. We valueempathy, discipline, integrity, courage, and tenacity– and we are seeking candidates who share these values to join our team.

The Account Manager works within the Account Management department and is focused on account management, service, and retention for Graham Company clients. This position is responsible for handling all aspects of an account once a Producer has received a firm order from the insured.

JOB FUNCTIONS & RESPONSIBILITIES:

1. Manages an Account on a Day-to-Day Basis: The Account Manager must establish a positive working relationship with the primary decision maker(s) and key contact people within each account and develop a strong rapport with them. Includes coordinating all services, answering all questions, and resolving problems which may arise on an account. The Account Manager is responsible for having an understanding of his/her accounts’ industries and businesses, so he/she can give proper advice for the insured’s insurance program to run smoothly and effectively. At times, this might involve a change in carriers, restructuring of existing programs, or significant modifications to existing coverages.
2. Establish Market Relationships: Continually work to establish effective market relationships and strengthen existing insurance company relationships with underwriters, loss control, claims, etc. within insurance community. This includes activities such as attending meetings with insurance company representatives, both in and out of office and entertaining insurance company representatives (lunch, sporting events, etc.).
3. Negotiation of Renewal Insurance Contracts: Using independent discretion and judgment, the Account Manager is responsible for the renewal of insurance contracts. The Account Manager will prepare the renewal proposal and review it with the Producer, if applicable, to gain his/her input prior to the presentation to the insured. The Account Manager and the Producer act as a team in the presentation meeting. In certain situations, the Account Manager will handle the entire renewal presentation. 
4. Insurance Policy Contract Analysis: Using independent discretion and judgment, the Account Manager is responsible for making sure that all of the terms and conditions of the insurance policies written by the insurance company are properly prepared and provide all of the coverages that were presented to the insured in our proposal.
5. Providing Input of Claims Handling: The Account Manager, along with the Producer, will be asked to provide input to the Claims Consultant in special situations, particularly with difficult or complicated claims.
6. Supervision of Unit Staff: The Account Executive has the responsibility of supervising the work of his/her unit personnel and conducting performance reviews.
7. Review monthly Accounts Receivable Statements: The Account Manager will coordinate and manage the timely collection of his/her monthly Accounts Receivable Statements.
8. Additional Services: The Graham Company may request the Account Manager’s services in connection with assignments not directly related to the job of the Account Manager. Such occasional assignments (e.g., acting as an insurance company liaison) are construed to be for the general good of the agency.
9. Attend relevant meetings.

JOB SPECIFICATIONS:

1. College degree necessary and ten (10) or more years’ relevant experience.
2. In-depth knowledge of the technical operations of an insurance agency, as well as technical proficiency of Property and Casualty Insurance Coverage.
3. Ability to exercise independent discretion and judgment to research and analyze problems and develop a solution.
4. Excellent management skills and ability to deal with people.
5. High level of organizational ability.
6. Willingness to continue education essential.
7. High degree of self-discipline and motivation.
8. Excellent verbal and written communication skills.
9. Holds required and appropriate insurance agent’s license.
10. Professional demeanor.
11. Regular and predictable attendance in accordance with the limitations and reporting procedures established by The Graham Company from time to time.
12. Maintain a valid Driver’s License or alternate efficient and effective means to visit clients/prospects.
13. Proficient in Graham standard computer applications.
14. Employees are required to be fit-for-duty which includes not being under the influence of drugs and/or alcohol. This includes any drugs that might impact an employee’s ability to safely perform their job.

Graham Company is an Equal Opportunity Employer. Graham Company does not unlawfully discriminate on the basis of race, color, national origin, immigration status, religion, disability, age, sex, pregnancy, sexual orientation, gender identity or any other protected status and complies with all applicable Federal, State and local laws.

No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. Graham Company will make reasonable accommodations as required by law to enable an applicant to participate in the application process where the need for such accommodation is brought to the attention of Graham Company’s Human Resources Department. Contact Human Resources if you need an accommodation to participate in the application process. No accommodation will be made that imposes an undue hardship on Graham Company.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.