Reports To: DIRECTOR OF SALES & MARKETING

POSITION OVERVIEW

At The Herb Box we set the standard for every position on the team and wear many hats in the customer service industry. We are a company that prides themselves on being dedicated to the details and are looking for an addition that is professional, dependable, enthusiastic, and friendly. Your busiest days should be your favorite days and you should be motivated by doing things a little better than yesterday.

In coordination with the Sales department, this role is responsible for inbound and outboard sales efforts driven by research, marketing initiatives, networking and outreach. Responsible for soliciting and servicing business in the operation in accordance with the marketing plan and assigned market segments. Generates a high profile and quality perception in the marketplace. Responsible for maximizing profitability and ensuring overall client satisfaction. Responsible for the monthly newsletters, in conjunction with the Sales & Marketing Specialist. Initially, this position will be assigned tasks outside of the scope of the job description as business needs dictate.

WORK HOURS

This role is required to work a minimum of 40 hours per week. They must be able to work

flexible scheduled shifts based on business needs Monday - Friday with nights and weekends depending on events and functions.

RESPONSIBILITIES & DUTIES

Sales Focused

● Building a client base through sales calls, prospecting, direct mail, networking and referrals

● Adding 20 contacts per week to database and starting on appropriate sequence

● Responding to customer inquiries within assigned market segment

● Creating and maintaining client relationships

● Preparing proposals and contracts for clients within the assigned market segment that meet the financial objectives of the company

● Follow-up and closing sales to meet quarterly sales goals

● Communicating all relevant information to the appropriate departments in detailed manner

● Maintaining consistent communication with Operations and the Client to ensure a beneficial relationship and client satisfaction.

● Make in-person sales calls to potential clients at their place of business on a monthly, or semi monthly basis (as determined by management).

● Travel to and from businesses of potential clients, as requested.

● Attend trade shows and conferences, as requested.

TARGET MARKET SEGMENT: Offsite catering sales in the greater Phoenix area.

Marketing Focused

● Assist with marketing sales collateral as needed

● Attend trade shows and other exhibitions as requested to represent the brand. This will include set-up, execution and teardown.

Operations

● Create the banquet event order/kitchen sheet with an attention to detail and accuracy

● Be the liaison between operations and the client

● Attend all full-service offsite events to ensure guest satisfaction and client rapport, as

needed

● Work with the operations team for all pack lists

● Attend BEO meetings

● Process end of event paperwork

Administrative

● Attend daily sales weekly staff meetings, sales meetings and department meetings, as requested.

● Complete commission report monthly and submit to Director by 5th of each month

● Complete mileage report monthly and submit to Accounting by 1st of each month

● Complete all training and continued education as requested.

● Follow the supervisor's instructions and complete all other duties as assigned.

SKILLS/EXPERIENCE:

● Have the ability to thrive in a fast-paced growing environment, where your

responsibilities will change based on the current project, problem, or event, by

demonstrating critical thinking and decision-making skills

● Have a passion for hospitality

● Are responsible and able to develop our business and embody our values and mission.

● Are flexible and can work collaboratively across multiple projects.

● Highly organized, with the ability to work to deadlines and manage budgets.

● Ability to communicate effectively across internal and external teams

● Current experience in the Phoenix market is preferred

● Strong time management skills

● A patient, team-first & success-oriented attitude with a growth mindset

Desired Education/Experience:

● Minimum 3 years' experience in Catering/Restaurant Sales is required

● Experience in hospitality/restaurant industry is preferred

● Previous Offsite Catering experience is required

● Experience with Tripleseat, Gather, Caterease, etc is required

● Experience with Google software and/or Microsoft Office software is required

● Must have a valid Driver’s License, reliable means of transportation and an acceptable

MVR report.

● Possess a valid Maricopa County Health Department Food Handlers Card

Physical Demands:

● The employee is occasionally required to lift up to 20 pounds.

● The vision requirements include: depth perception, peripheral vision, distance vision and close vision.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

COMPENSATION

This role is a salaried position plus commission as specified on the Commission Standard Operating Procedures. Pivot Culinary pays commissions based on sales procured. The rates of commission will be given to each new sales employee at time of hire. The company reserves the right to change commission rates requirements as needed to protect the financial integrity of the company or to serve any other legitimate business interest. Pivot Culinary will pay commissions on a monthly basis only, and only on final sales not including sales tax, gratuity or delivery. The employee must be an active employee to receive commission. Salary Range will be based on experience.

The herb box is your prime destination for locally sourced food with the freshest, seasonally inspired ingredients and traditional recipes. With two locations in Scottsdale, AZ, our eatery is proud to provide quality service, delicious food, and a warm, comfortable atmosphere. Our goal is to ensure you have a memorable dining experience with your family and friends.
​There’s no place like home. So, yours or ours? We offer on-site and off-site event services that are personalized to fit any style. Our catering options and private dining spaces allow for you and your guests to experience the perfect event. Whether it be for an intimate gathering or a large party, we have the space, the design, the service and the cuisine to create a memorable affair.
Start planning your event today at one of our three private dining spaces at Shea Blvd & 5th Avenue Old Town Locations. Have a larger event in mind? Ask us about our 5,000 sq ft patio at Shea and our buy-out options! We look forward to throwing an unforgettable party for you & your guests. Extraordinary cuisine, impeccable service, and beautiful spaces.