Position Title: Local IT Administrator (Due to to Incountry requirement we will be able to consider applicants with work permit in USA)

Reports to: IT Operations Manager, Geo- Market Manager

Category: FTE

Location: FPI- USA

Unit/ Division/ Department/ Section: FPI- USA

Recent graduates are encouraged to apply.

JOB PURPOSE: Responsible for supporting local users as directed by the Service Desk. Supports the Operations Department in implementing local projects and dealing with local suppliers.

KEY ACCOUNTABILITIES

Service Request Management

• Redirect or escalate local support requests to the Service Desk.
• Provide local technical support for requests from the Service Desk for all local hardware, software, and associated peripherals.
• Keep users informed of case progress and close resolved incidents.
• Ensure that all IT Policies and Procedures are adhered to locally.

PC/IT Asset Deployment and Management

• Deploy PCs and peripherals to users as directed by the Service Desk.

User Communication

• Notify users of impending changes and agreed outages.

Training and Development

• Maintain knowledge of all relevant aspects of IT and expand areas of required specialty knowledge.
• Increase professional knowledge and awareness by reading and participating in technical events outside of immediate employment.

SPAN OF Communication:

• Internal: Local IT Users, IT Operations Manager, Operations Team
• External: Local Suppliers/ Partners

JOB RELEVANT INFORMATION (BOUNDARIES & DECISION-MAKING AUTHORITY): Works under close supervision.

QUALIFICATIONS, EXPERIENCE, & SKILLS

Required Qualifications:

• Bachelor’s degree in a related field
• ITIL v3 Foundation
• Preferred Qualifications:
• Microsoft Certified Desktop Support Technician (MCDST)
• Service Desk certification
• ITIL Intermediate

Preferred Experience: 0 - 2 years of Desktop Support in a Microsoft Windows environment

Job-Specific Skills:

• Highly organised, self-motivated, and directed
• Keen attention to detail
• Excellent spoken communication skills
• Strong problem-solving skills
• Fluency in spoken English
• The ability to communicate technical information to a non-technical audience

COMPETENCIES

Core Competencies:

• Systematic, disciplined, and analytical
• Calm, rational and organized

Technical Competencies:

• Windows Desktop – manage
• Analytical expertise