Job Description:

Reporting to the Director-Technology, Research and Development, the Manager-Information Technology (IT) will plan, coordinate and oversee IT operations within HFSC. The incumbent is also accountable for the security of the organization’s information systems, including cybersecurity concerns. He/she provides direct leadership to the daily operations of information technology and information systems activities, partnering with forensic and support section managers to determine, implement and continually enhance information needs for the organization. The incumbent manages and monitors work assignments and job performance of assigned personnel, providing training, guidance, and support. Specific duties include, but are not limited to: 

• Provide direct oversight of the Information Technology (IT) section, planning, directing, and implementing programs and activities. 
• Work seamlessly with section leadership to adapt, recommend, and ensure appropriate implementation and maintenance of software and hardware systems specific to individual disciplines. 
• In support of corporate and division goals, develop and implement section objectives, strategies, and execute plans.
• In partnership with Director-Technology, Research and Development and Human Resources, select qualified direct reports.
• Supervise assigned division staff member(s), assigning tasks, monitoring performance, and providing meaningful performance feedback and development opportunities, supporting a culture that promotes efficiency, customer service and continuous quality improvement. 
• Prepare section budget for approval by the division director, ensuring that approved budget objectives are met. 
• Create and implement appropriate tools to collect productivity data, analyzing the data to continually enhance turn-around-time and client satisfaction.
• Oversee data management vision and implementation of workflows to allow appropriate digital access to information and evidence.
• Provide subject matter expertise and leadership in the establishment of organizational priorities for technology needs, as well as security projects and enhancements.
• Ensure on-going maintenance and training to ensure reliability of all HFSC systems, including, but not limited to, Laboratory Information Management Systems (LIMS), Office 365, security systems, HFSC website, and individual HFSC computers and cell phones.
• Ensure compliance with auditable constraints of technology utilized by HFSC, such as CJIS and other systems provided by the Houston Police Department (HPD), FBI, etc.
• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments.
• Function as liaison with HPD and external vendors on information systems, information technology and security matters, effectively leading projects as appropriate, and recommending solutions that meet HFSC's strategic vision within budget constraints. 
• Manage/complete other projects, tasks or responsibilities as assigned.