Job Description
GENERAL DESCRIPTION
The Crime Victims Services Division of the Office of the Attorney General (OAG), is seeking an Administrative Assistant to provide administrative support in the Central Records Section by maintaining filing system, data entry, reviewing and analyzing claim related information and creating and maintaining claim related files. This position also explains and disseminates information about the CVC Program and/or claims statues and assists with the daily operations of the operations support team.
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas.As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law.OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
This position may be eligible for telework up to three days per week once trained. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.
Flexible work arrangements, to include flexible work schedules and/or telework, may be considered relative to business need after training.
ESSENTIAL POSITION FUNCTIONS

• Reviews and analyzes applications and initial information for benefits with limited instruction, direction, or review from supervisor; performs data entry and verification of data files
• Monitors and assists staff to perform routine administrative and mail activities, phone activities, and activities of the central records claim file system to ensure efficient turnaround times
• Processes Victim Impact Statements
• Maintains and processes correspondence received in the Priority Process, Presumptive Eligibility, Offense Report and CVS Mail Rightfaxes and prepares the correspondence for scanning
• Processes Return to Sender mail for the Documentation section
• Assists with indexing documents in Kofax to include new applications and other correspondence
• Responds to verbal and written inquiries concerning claims status, bill status and general information about the program; uses the claims management system (CVMS) to retrieve and log information
• Utilizes the claims management system to create, maintain and update files; generates correspondence to obtain information and performs claim-related searches
• Prepares and distributes routine and special correspondence, reports, forms, and documents
• Maintains files and records
• Performs related work as assigned
• Maintains relevant knowledge necessary to perform essential job functions
• Attends work regularly in compliance with agreed-upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications:
MINIMUM QUALIFICATIONS

• Education: Graduation from high school or equivalent
• Experience: Two years of full-time experience working in the following (or closely related) fields: administrative support, customer service, clerical, general office experience; may substitute sixty hours from an accredited college or university
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to arrange for personal transportation for business-related travel
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate 30 lbs.
• Ability to type 35 wpm (Typing test required at time of interview)
• Ability to travel (including overnight travel) up to 5%

PREFERRED QUALIFICATIONS

• Experience:In document imaging and data entry
• Other Language: Ability to proficiently read, write, and speak Spanish

TO APPLY
To apply for a job with the OAG, electronic applications can be submitted through either CAPPS Recruit or Work in Texas. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at:
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER