Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.

We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.

We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Region / Function : North America / Sales

Location : North America

Reports To : Sr. Manager of Inside Sales

Key Relationships : Market VP’s, Regional Operations Directors, CSC Managers, IT Managers, Sales Leadership

Job Summary :

The Inside Sales Regional Outbound Manager is responsible for the development and performance of a team of assigned Residential Inside Sales Outbound Professionals.

They staff and direct a sales team and provide leadership towards the achievement of maximum profitability and growth, in line with company vision and values.

In addition, they establish sales plans and strategies to expand the customer base in the marketing area. The Manager will also be responsible for all aspects of our webform lead management across all marketing, including overseeing / developing / reporting all activity within our lead management system - Sales Exec.

Key Performance Indicators :

Annual Outbound BST Target, Lead Close Rate, Lead Conversion Rate, Sales bundle Rate, Lead response targets, Call Quality, Call handling within service levels, Staffing levels, and VOC .

Principal Duties and Responsibilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Responsibilities and essential job functions include but are not limited to the following :

Develop winning objectives for the call centers’ day-to-day activities.

Hire, coach and provide training to Inside Sales outbound colleagues.

Meet and exceed baseline sales targets for self and assigned team.

Ensure lead response is within division targets.

Evaluate performance, identify trends, communicate insights and propose actions to address.

Work closely with Quality Assurance(QA) to improve QA Scores : identify improvement opportunities and compliance in executing the company’s designed Inside Sales methodology.

Ensure team achieves a monthly call quality score above 75%.

Effectively manage sales follow-up activities, making sure Residential Specialists are following up on all Proposed / Proposed and Sold / Proposed within 24 hours.

Assist in conducting productive Sales Meetings and Sales Training Meetings focused on skill development and improving performance.

Assist Inside Residential Specialists with difficult calls, including, but not limited to, cancellations, billing inquiries, complaints, and emergencies.

Support Inside Residential Specialists with Sales Action Plans and redirect activities to ensure improved performance.

Assist the National Director of Inside Sales - Residential in launching new Residential offerings and making sure Inside Residential Specialists are current with certifications for the right to sell products or services.

Ensure the assigned team communicates necessary preparation details to customers and documents the job essentials in the company operating system to ensure successful installations and relationships occur with field Specialists.

Proactively identify and initiate outbound campaigns to create new lines of revenue.

Support Acquisitions as they migrate into Rentokil, ensuring a consistent sales process and a uniform customer experience.

Comprehend sales data and compile reporting as needed.

CANDIDATE SUMMARY :

Required Experience :

Four year college degree from an accredited institution.

Successful experience as a sales team leader at a rapidly growing professional services organization

5 years’ experience as an Inside Sales Supervisor, Outbound Supervisor, Sales Leader, and / or Sales Management, with a mix of business-to-business and business-to-customer in a professional services sales environment

3 years in sales leadership Inside Sales Leadership experience

Proven history of driving sales results and achieving goals

Must possess superior verbal and written communication skills.

Experience in effectively collaborating with internal and external stakeholders

Proven success in a dynamic, fast paced environment

Required Leadership Traits and Characteristics :

Excellent organizational skills with a heightened sense of attention to detail are key characteristics of the perfect candidate

Strong interpersonal skills that allow for healthy internal and external relationships are a must

Formal Education, Qualifications or Training

Four year college degree from an accredited institution required.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to :

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and / or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have :

Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to :

Inside working conditions : The change of building environment such as with or without air conditioning and heating.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.

We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth

Multiple avenues to grow your career

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Vacation days & sick days

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility

Last updated : 2024-05-10