49 Customer Service Call Center Representative Jobs in Harrisburg, PA
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Probitas Technology, Inc. is Hiring a Customer Service Call Center Representative Near Harrisburg, PA
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Company DescriptionWithin Probitas Technology, you will find a great team focused on developing your career while providing direction and insight towards your next opportunity.
Within Probitas Technology, you will find a great team focused on developing your career while providing direction and insight towards your next opportunity.
Job Summary
Full Time
$51k-66k (estimate)
05/21/2024
06/01/2024
probitastek.com
HARRISBURG, PA
50 - 100
2004
Private
BENJAMIN WILLIAMS
$5M - $10M
Related Companies
The job skills required for Customer Service Call Center Representative include Call Center, Customer Support, Customer Satisfaction, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Call Center Representative positions, which can be used as a reference in future career path planning. As a Customer Service Call Center Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Call Center Representative. You can explore the career advancement for a Customer Service Call Center Representative below and select your interested title to get hiring information.
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