Job Description Customer Service Representative - ( 22000013 ) **Competencies and Essential Duties of the Customer Service Representative** **Corporate Core Competencies of the Customer Service Representative** **Special Relationships of the Customer Service Representative** **Qualifications**

**Qualifications for the Customer Service Representative**

**Education/Credentials**:

High School Diploma or equivalent required

Continuing education with a concentration in accounting, bookkeeping, claims or specialized insurance courses, is preferred

**Experience**:

Minimum of 3 years experience in a call center environment, answering a high volume of calls

OR

Minimum of 3 years experience in one of the following: customer service, policy processing, billing, or collections in an insurance environment

**Technical/Professional Knowledge**:

Must have excellent verbal communication skills

Must be able to effectively communicate in writing

Demonstrate ability with Personal Computers using Microsoft products

Demonstrate ability to work within a team-oriented, fast-paced, customer-focused environment

Must be able to use a calculator and have a good understanding of general math

Must be able to perceive and distinguish emotions during interactions with people via the telephone and respond courteously and professionally, showing empathy

Must be able to use multiple systems and screens, simultaneously

**Job Requirements (as required by ADA)**:

This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.

Must be able to see and effectively use a computer monitor.

Must be able to operate a computer, keyboard and applicable printers and other general office equipment.

Must be able to access and enter information accurately using automated systems.

Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.

Must be able to present information to individuals and groups.

Must be able to interpret and apply concepts that may or may not be based upon established guidelines.

Must be able to maintain acceptable attendance and adhere to scheduled work hours.

Must have a valid drivers license and be able to operate a motor vehicle.

Must be able to travel, with overnight stays required.

**Primary Location**

- PA-Harrisburg