Kings Staffing is seeking a highly skilled and experienced Customer Service Representative to join our team in the Enrollment Assistance Program (EAP) as an Enrollment Specialist. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to residents seeking to choose a health plan and PCP in the Medical Assistance (Medicaid) program for Pennsylvania.

Education/Experience:

Minimum high school diploma or GED; previous experience in a customer service role, preferably in a call center environment; excellent organizational, written and organizational skills; ability to rea and adhere to a client-approved script; ability to perform comfortably in a fast-paced, goal-oriented work environment; the ability to work as a team member as well as independently.

Job Responsibilities:

- Responds to and properly documents all transactions and calls.

- Provides responses to questions and refers callers to alternate sources when appropriate. - Educates MA Consumers by providing information regarding physical and behavioral health services and service providers under the Health Choices Program to assist with voluntary choice and plan transfers. Maintains system and program knowledge of the EAP and Health Choices Program by referencing the Maximus knowledge base system.

- Performs data entry as required.

- Participates in mail enrollment and outreach activities as required.

- Reports any issues, concerns, and problems to the Call Center Supervisor.

- Meets all metrics established for this position.

- Adheres to daily work schedule.

- Performs other duties as may be assigned by management.

Qualifications:
- Previous experience in a call center or customer service role is preferred
- Excellent verbal and written communication skills in English
- Bilingual or multilingual abilities, especially in Spanish, are a plus
- Strong customer service skills with the ability to handle difficult situations professionally
- Proficient in data entry and navigating computer systems
- Ability to work in a fast-paced environment and adapt to changing priorities
- Sales experience or the ability to effectively upsell products is desirable

Benefits:
- Comprehensive training program provided
- Opportunities for career advancement within the company

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for the position of Call Center Representative. Join our team and contribute to our success!

Job Types: Full-time, Contract

Pay: $16.50 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Location:

• Harrisburg, PA (Required)

Work Location: Remote