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Teksouth, a leading provider of technology and consulting solutions for government agencies, is seeking a skilled Customer Service Representative to support Military Pay, Civilian Pay, Travel Pay, and Case Management System (CMS) functions for Air Force clients.
RESPONSIBILITIES
Use Joint Military Pay System to respond to military members' pay inquiries and input transactions to members' satisfaction.
Prepare necessary documents for PCS inbound and outbound personnel on entitlements, including establishing BAH and stopping old entitlements.
Use Defense Civilian Payroll System to respond to civilian members' pay inquiries and input transactions to members' satisfaction.
Use Defense Travel System to assist members/employees with DTS authorizations and vouchers, answer questions concerning travel entitlements, and prepare documentation for DOHA claims.
Work with Air Force Financial Service Center on manual travel/PCS vouchers and review/correct any voucher rejections.
Use Case Management System to prepare cases on members and follow up with other organizations on case status, close cases that have been completed within 45 days, and submit CMS cases within 5 days of FSO submittal.
Monitor and respond to an automated call distribution system from the 11CPTS customer base in respect to the above skillsets.
Provide support for the front counter.
Establish rapport with customers of all ranks, positions, and temperaments.
QUALIFICATIONS
Experience with DTS (Defense Travel System) and military travel
Experience with Military Pay and related systems
Experience with Civilian Pay and related systems
Experience with WAWF (Wide Area WorkFlow)
Air Force/DoD Customer Service experience
Teksouth is an employee-owned company. We offer a competitive salary and benefits package, including medical, dental, and vision insurance, a 401(k) match, and paid time off.
Teksouth values and engages the diversity of its teammates, customers, and business partners.
www.teksouth.com
We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
Full Time
IT Outsourcing & Consulting
$40k-50k (estimate)
02/29/2024
04/28/2024
teksouth.com
GARDENDALE, AL
100 - 200
1982
Private
STEPHEN WILSHER
$10M - $50M
IT Outsourcing & Consulting
Teksouth is a SaaS-based firm that provides data integration and information management support solutions for businesses.
The job skills required for Customer Service Representative include Customer Service, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.