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This is an exciting opportunity for individuals who are passionate about providing outstanding customer service and have a strong desire to succeed in a dynamic banking environment. We offer competitive compensation, comprehensive benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills, we want to hear from you!
Role
Assist customers with opening a wide variety of products and services. Advise members as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service.
Major Duties and Responsibilities
DESCRIPTION
Knowledge and Skills
EXPERIENCE
EDUCATION/CERTIFICATIONS/LICENSES
INTERPERSONAL SKILLS
PHYSICAL REQUIREMENTS
WORKING CONDITIONS
MENTAL AND/OR EMOTIONAL REQUIREMENTS
Duties
- Handle inbound and outbound calls in a professional and courteous manner
- Provide exceptional customer service to resolve inquiries, issues, and complaints
- Utilize effective communication skills to clearly and accurately convey information
- Perform data entry and maintain accurate records of customer interactions
- Analyze customer accounts and financial information to identify opportunities for sales or fraud prevention detection
- Collaborate with team members to achieve individual and team goals
- Adhere to company policies and procedures to ensure compliance with industry regulations
Experience
- Previous experience in a call center or customer service role preferred
- Strong verbal and written communication skills in English and Spanish
- Proficient in data entry and computer navigation
- Ability to analyze customer information and identify sales opportunities or potential fraud
- Excellent problem-solving skills and the ability to think quickly on your feet
- Demonstrated ability to provide exceptional customer service in a fast-paced environment
Note: This job description is intended to describe the general nature of the work performed by employees in this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
Please Also Note: If selected, we will conduct a simple assessment to check your Spanish speaking capabilities.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
Language:
Ability to Commute:
Work Location: In person
Full Time
$38k-47k (estimate)
03/25/2024
06/29/2024
totalqualityconsulting.com
Pasadena, CA
25 - 50
The job skills required for Bilingual Customer Service Representative include Customer Service, Call Center, Problem Solving, Products and Services, Communication Skills, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative. You can explore the career advancement for a Bilingual Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Bilingual Customer Service Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Bilingual Customer Service Representative jobs
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Step 3: View the best colleges and universities for Bilingual Customer Service Representative.