Description

At Systemair, we have a passion for indoor air quality. We are constantly striving to provide ventilation solutions that improve health and productivity in an energy-efficient and sustainable manner. Innovation is in our DNA, and we continue to grow in terms of capabilities, product range, size, sales volume, and market share. We employ and empower people to take initiative and make decisions with the best interests of our customers and team at heart by achieving our goals to be an Employer, Brand, Investment, and Neighbor of Choice. Simply put, we prioritize, simplify, and trust, while committing to accountable behavior and personal responsibility at work and with our neighbors. 

Under the direction of the Customer Service Manager, you will process customer orders, enter product and delivery information into computer system, review customer order for accuracy, verify pricing, appropriate ship date, delivery type and method based on type of product, customer’s request, price of order and system prompts. Follows up with Planning Department when necessary, regarding product lead-time. Responsible for handling primarily inbound calls and some outbound calls, providing excellent customer service by communicating key information in a professional manner to callers. This role will respond to customer RMA requests and inquiries regarding previously shipped orders or products; utilize problem-solving skills to process RMA’s.to ensure customer satisfaction and adherence to the company’s policies. They will coordinate problem resolution with appropriate departments; follow-up to ensure customer satisfaction. Informs customers of standard procedures or resolution of an RMA; possesses knowledge of the company’s policies, procedures, practice, and products. Works to create the best possible experience for a customer wishing to return excess, damaged or defective product. Process freight claims for damaged product; must balance the needs of the Customer with a common sense approach to accepting or refusing RMA requests to protect Company interests. The role is a step beyond Customer Support in the level of responsibility and duties. High expectations for conflict resolution and problem solving are in place for this position.

Requirements

Essential Duties and Responsibilities

• Prefer 2-3 years of prior cycle counting and/or inventory control experience.
• Experience with computer-oriented inventory control/business systems.
• Forklift experience is highly desired.
• Proficient with standard office computer applications (e.g. Word, Excel, etc.) is required.
• Must be detailed oriented, highly organized, with superior accuracy.
• Self-motivated.
• High degree of personal integrity.
• Ability to physically count articles or products on shelves, racks and pallets.
• Ability to write routine reports and correspondence.
• Strong mathematical skills.
• Fast learner.
• Strong communication (written and verbal) and interpersonal skills are essential.
• Ability to participate in a Team concept work environment.
• Ability to work independently.
• Must be able to follow policies and safety procedures.
• Must be dependable, accurate, customer oriented, and possess a strong work ethic.
• Consistently puts forth exceptional effort; works efficiently; keeps up with assigned work.

Skills, Education, and/or Experience

• Effective Listening
• Clear communication
• Positive language/ Persuasive Speaking
• Patience/ Self Control
• Attentiveness/ Attention to Detail / Accuracy
• Product and Application Knowledge
• Must have strong Organizational skills
• Possess strong work ethic
• Good Decision-making skills / Taking Responsibilities
• Strong time management and organizational skills
• Continuous Improvement
• Strong problem solving and decision-making skills.
• Ability to work effectively in a team environment.
• Ability to deal with conflict resolution effectively.
• Excellent written and verbal skills.
• Must be Proficient with MS Office applications
• Must be quick to learn new corporate systems (i.e. M3, QV, CRM)
• HS Diploma or equivalent.