Pella Products of Kansas City is looking for an energetic, career driven person to join a cohesive, supportive team environment with the opportunity for growth!

Our Customer Support Specialists are primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. The Customer Support Specialists is responsible for ensuring that each detail in the customer’s order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. They work closely with sales teams, order fulfillment teams and 3rd party providers to achieve and provide excellent customer satisfaction. They must be able to work well in a team environment.

We Offer

• Health insurance plan options with low out-of-pocket premiums that include prescriptions, behavioral health, and telemed services.
• Wellness program and fitness device reimbursement with enrollment in a company offered medical plan
• Additional options for dental (including orthodontia) and vision benefits, 100% company paid life insurance and long term disability insurance with option to buy-up additional coverage health savings account, supplemental health protection plans (accident, critical illness, hospital indemnity)
• Employee Assistance Program which offers free counseling, financial wellbeing support, and travel resources.
• 401(k) with company match with access to free financial planning and consulting services
• Paid Time Off and Volunteer Time Off

Company Overview

For more than 30 years, Pella Windows & Doors of Kansas City has been serving customers throughout the metropolitan area, including Overland Park, Leawood, Lee’s Summit, Olathe and Liberty. At Pella, we’re all about building great windows and doors, strong customer relationships, and the rewarding career you’ve always wanted. Pella creates products that transform how customers view their homes. That same spirit of transformation drives our commitment to our team members. Because when people do what they love, a job becomes something bigger and better — it becomes a career. If you’re looking for a career, not just another job, this is the place for you.

Education And/or Experience

Must have High School Diploma or GED. AA or Technical degree, 0-2 year’s customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required

If you are interested in joining our team that fosters a culture of rewarding and empowered team environment, please send a current resume and cover letter to Human Resources. Position will close upon placement of a qualified candidate.

PPKC is an equal opportunity employer.