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Customer Experience Specialist

Part-Time

Are you detail-oriented and committed to accurate work?

Do you enjoy a stable, structured work environment where you can also have fun?

Are you laid-back, with a preference for methodical, task-oriented work?

Do you desire clear direction, yet the autonomy to work independently?

Pay Range: $18.00 - $20.00 per hour

Plus, bonuses and incentives that provide a comfortable income above industry averages, along with a sign-on bonus…

• $750 Sign-on Bonus for Part Time
• $1,500 Sign-on Bonus for Full Time

The potential benefits of joining our Team:

• Health, Dental, Vision, & Life, Disability insurance, and 401K match (full-time)
• Employee discount on HVAC, Plumbing, Sewer, and Electrical Services
• Paid Vacation time (full-time)
• Referral program

About the Company:

At Anthony Plumbing, Heating, Cooling, and Electric, we have been hiring people that share our passion for helping customers feel right at home since 1951. If you have a passion for service and desire a long-term career with growth and development opportunities, consider making Anthony your new home. We are perhaps the fastest-growing Plumbing, Heating, Cooling, and Electric company in the Kansas City Metro, and we pride ourselves in employing the “Technicians You Can TRUST With Your House Keys!”

Job summary:

We are looking for well-spoken Customer Experience Specialists to join our growing team. In this role, you will utilize your communication and detail-oriented skills to support clients. You will professionally handle inbound and outbound calls to assist customers with booking appointments and promoting services.

We offer flexible scheduling during the following hours of operation: Monday through Saturday, 7am-10pm and Sundays 10am-10pm.

• Potential to work from home 2-3 days a week after 6 months if meeting required KPI's
• Overtime opportunities are available and may be required during peak times
Alternating weekend shifts will be expected

Essential duties & responsibilities:

• Answer inbound calls and make outbound calls in a fast-paced environment (up to 100 calls per day)
• Demonstrate empathy for urgent Plumbing, HVAC, Sewer, and Electrical needs
• Answer customer questions via phone, email, or chat, and schedule appointments in the CRM
• Promote memberships and cross-promote services
• Follow scripting to provide a consistent experience for clients
• Other duties as assigned


Skills you bring for success:

• High School Diploma or Equivalent (Required)
• 2-year degree a plus
• 2 years call center, customer service, sales, or appointment scheduling
• Ability to multitask in a fast-paced environment
• Exceptional customer service, communication (verbal and written), and phone skills
• Strong attention to detail with an ability to think critically
• Proficiency in Microsoft Office and CRM software
Proficient at typing (minimum of 35 wpm)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.