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Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Then we have an interesting position in Grundfos for you.
What is the job about?
Grundfos is looking for a dedicated individual to lead our CSSC (Customer Sales Support Center) Industry OEM team for our customers in USA & Canada.
As a Customer Support Supervisor, you will provide leadership, direction, supervision, process efficiency and process improvement for your team and to ensure that Grundfos is exceeding the support expectations of the customer base and the organization. You will support the Industrial OEM customers for the US and Canada.
You will focus on the development of your team as well as the individual professional development of team members.
This position reports directly to the Head of Industry CSSC Americas and work on a hybrid schedule out of either our Lenexa, KS, USA or Oakville, ON, Canada office.
Your main responsibilities:
Supervision:
Process Execution and Improvement:
Reporting / Time Management:
Your background
We imagine that you have:
Relocation for this position cannot be supported and qualified candidates must have authorization to work in USA or Canada without support.
What’s in it for you?
You’ll be an invaluable part of our global leadership team, a diverse network of pioneers guiding others in seeing possibilities, not problems. You’ll be instrumental in spreading our optimistic, can-do attitude to advance global innovation and a clear sense of purpose, embodying our six core values, guiding our colleagues in living them day by day, and making a difference in global projects. We support you in navigating your own career and development path, offering you tools to hone your leadership craft, both within your field and to broaden your interest or expertise in areas such as diversity & inclusion, coaching and culture.
In addition, if you are in the USA, your day-to-day benefits include:
If this job sounds interesting, please send your resume and cover letter by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.
Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.
We look forward to hearing from you.
About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60 countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.
Nearest Major Market: Kansas City
Full Time
$65k-85k (estimate)
05/02/2024
07/01/2024
The job skills required for Customer Support Supervisor include Customer Service, Leadership, Microsoft Office, Coordination, Communicates Effectively, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Supervisor positions, which can be used as a reference in future career path planning. As a Customer Support Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Supervisor. You can explore the career advancement for a Customer Support Supervisor below and select your interested title to get hiring information.