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Technical Service Manager
$83k-104k (estimate)
Full Time | Durable Manufacturing 11 Months Ago
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Swagelok Company is Hiring a Remote Technical Service Manager

City: Solon

Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.

Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you’ll thrive in a culture that promotes learning and development.

We strive to be a company where we all can do our best work with a true sense of purpose and belonging.


Be
Connected. Be Valued. Be You.

We hope you’ll consider joining our team.

Shift: 1st

Facility: OFC

Position Summary:

Provides transformational leadership for a customer and Sales and Service Center facing technical team.

Develops, articulates, and executes long-term vision for a team of engineering supervisors, engineers, and technicians to support and advance technology platforms needed to drive enterprise sales objectives. Partner with other functions including the commercial organization, sales and service centers, and operations to effectively implement product and global market strategies that are solutions focused, matching our portfolio of products and services with customer needs. Provide SME thought leadership around technical compliance requirements across multiple global jurisdictions.

Manages supervisors, engineers, technicians, and/or other technical associates, assuring the appropriate technical skills, and supporting tools, are present to support current and future technical needs. Provides informal leadership across the organization and interacts with multiple sites and levels of management while devising new approaches and solutions.

Results will be recognized through maintaining key responsiveness metrics for delivering technical and applications solutions to internal and external customers while continually driving Sales and Service Centers to be more effective and self-sufficient.

Essential Duties & Responsibilities:

1. Develop and implement innovative ideas around customized solutions for sales and service centers and customers.

2. Serve as strategic planning leader for the functional area, establish objectives and define and prioritize key projects to support the plan.

3. Work with market and product directors on strategy development.

4. Lead global compliance efforts regarding local product attributes and requirements.

5. Work with team to develop systems and processes designed to provide excellent responsiveness to sales and service centers, internal partners, and external customers.

6. Develop the abilities of engineers and supervisors and assist with departmental performance planning and personnel issues.

7. Manage department budget.

8. Communicate department and company strategies with department.

9. Communicate departmental project status to upper management (i.e. monthly reports)

10. Communicate with Sales and Service Center personnel and distributor principals to review business cases and disposition escalations in a way aligned with business priorities and objectives.

11. Advises others in company how to solve technical problems; can lead larger team efforts to solve problems that involve multi-departmental or interdisciplinary effort.

Scope:

  • Up to 30 indirect reports
  • Occasional travel is required

Education and/or Work Experience Requirements:

Required:

B.S. in engineering or a similar technical field; MBA preferred.

Experience:

  • 5-10 years of supervisory experience in engineering, operations, or marketing, holding positions of increasing responsibility that provided substantial interaction with cross functional departments. Excellent communication, leadership, and negotiation skills.
  • Broad business knowledge, understanding of current supply base, high energy and enthusiasm, willing to make tough/unpopular decisions, able to motivate and lead professionals, strong interpersonal skills, and demonstrates innovative thinking and sound judgment.

Skills/Knowledge:

Proven abilities in leadership including evaluating, encouraging, motivating, and developing others. Applies experience and knowledge at an organization level. Multi-cultural savvy and sensitivity with the ability to manage across diverse global environments. Demonstrates innovative thinking and sound judgment with the ability to complete major and complex projects and to manage multiple projects simultaneously. Advanced problem solving and significant decision-making abilities.

Critical Competencies:

  • Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
  • Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
  • Managing Complexity: Making sense of complicated, high-quantity, and sometimes contradictory information to effectively solve problems.
  • Enabling Change: Creating new and better ways for the organization to be successful
  • Developing Talent: Enabling people to meet both their career goals and the organization’s goals

Working Conditions and/or Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.

To apply:

1. Click ‘Apply Now’ to the role of interest, create an account if needed, and upload your resume.

2. If the role requires it, complete an assessment.

3. Those that match our qualifications will be contacted to schedule a phone interview.

Congratulations on taking the first step to Be Connected. Be Valued. Be You.


Swagelok is proud to be an Equal Opportunity and Affirmative Action Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law

Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990,the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

#LI-TR1

#LI-Hybrid

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$83k-104k (estimate)

POST DATE

06/17/2023

EXPIRATION DATE

01/27/2024

WEBSITE

swagelok.com

HEADQUARTERS

SOLON, OH

SIZE

1,000 - 3,000

FOUNDED

1947

TYPE

Private

CEO

ARTHUR F ANTON

REVENUE

$500M - $1B

INDUSTRY

Durable Manufacturing

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Service Manager jobs

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Step 3: View the best colleges and universities for Technical Service Manager.

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