Technical Client Service Manager Jobs

The Technical Client Service Manager provides mentoring, leadership, and organization to supervisors and teams. Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Being a Technical Client Service Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. In addition, Technical Client Service Manager makes recommendations for c ... hanges to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. The Technical Client Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Technical Client Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. More
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