32 Customer Service Manager Jobs in Solon, OH
Hana Technologies, Inc. is Hiring a Customer Service Manager Near Solon, OH
- High School Diploma/ GED
- 5 years prior customer service experience
- Prior supervisory experience
- Proficient with MS Office to include Outlook, Word, Excel, PowerPoint, etc.
- Prior ERP experience preferred
- Acumatica ERP system experience helpful
- Experience in a manufacturing environment & preferred
- Associate or bachelor’s degree preferred
- Fluent in Mandarin and/or Chinese helpful
- Manage daily workflow within the customer service department
- Supervise a team of customer service representatives
- Create and track customer service goals
- Generate detailed team reports on customer interactions
- Serve as liaison between customers & Hana sales/product control team
- Provide support to sales & product control area as needed
- Acknowledge inquiries & resolve customer concerns/complaints promptly
- Understand Hana products with detail to ensure accurate & timely responses to questions
- Process customer orders & facilitate customer requests
- Maintain & track records of customer interactions, transactions, comments & complaints
- Communicate & coordinate with colleagues as necessary
- Provide feedback on efficiency of customer service processes
- Ensure customer satisfaction & provide exemplary professional customer support
- Other duties as assigned
- Excellent customer service skills
- Ability to manage customer concerns & information flow in a timely manner
- Ability to be positive, empathetic, & professional with customers always
- Ability to stay calm when customers are stressed or upset
- Excellent communication skills, both written & verbal
- Strong organization & problem-solving skills
- Attention to detail
Job Summary
Full Time
$86k-112k (estimate)
03/03/2024
05/29/2024
hanaoh.com
Twinsburg, OH
50 - 100
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The job skills required for Customer Service Manager include Customer Service, Leadership, Customer Satisfaction, Problem Solving, Customer Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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