Service Manager

General Summary

The Service Manager is responsible for organizing incoming customer equipment including returns, repairs, and rentals, and shipping equipment back to customers.

Job Responsibilities

• Verify information, equipment and quantities of incoming customer repairs.
• Organize and send customer quotes as needed.
• Relay scheduling information to the Repair Technicians
• Write up customer returns through internal logging system.
• Manage rental equipment.
• Communicating daily with customers via email, phone, Microsoft Teams, WhatsApp, etc.
• Other duties as assigned.

Experience/Education

• 5 years experience in electronic troubleshooting.
• 3 years of Microsoft Office experience.
• Strong organizational skills and the ability to execute in a timely manner is essential.
• Must be personable and possess the ability to represent the firm in a professional manner.
• Ability to communicate effectively, both oral and written.
• Ability to work effectively in teams.
• High School Diploma or GED required. BSEE, BSET, or ASET preferred.

Physical Requirements

• Manual dexterity to operate office equipment. Requires extended periods of standing, walking, and sitting.
• Normal or corrected vision and hearing to normal range.
• Medium Work - Exerting up to 50 pounds of force occasionally, and/or up-to 20 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects.

Earnings

• This is a full-time, salaried position with an annual bonus component.
• Benefits: PDI offers medical, dental & vision insurance as well as long-term disability and life insurance. Paid vacation and holidays. 401(k) match. Following the first year of employment, employees are invited to participate in the corporate Employee Stock Ownership Plan (ESOP).

EEO Statement

• Pile Dynamics, Inc. is an Equal Employment Opportunity company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or national origin.

Diversity, Inclusion and Connectedness Statement

• Pile Dynamics’ commitment to diversity and inclusion are an integral part of our company values. We believe that attracting, developing and retaining employees that reflects the diversity of our customers is essential to our success. PDI’s inclusive culture is the result of our commitments, our collaboration and our inspiration to grow.

Outlook

• Pile Dynamics, Inc., a growing company headquartered in the greater Cleveland area, is the largest manufacturer of foundation dynamic testing equipment in the work.
• The pile testing industry is a specialized field in which PDI is the industry leader in terms of knowledge, skill, innovation, and size due to its unique history and connection to some of the founders of modern dynamic testing. Since the 1970s this testing sector has been growing consistently and PDI with it.
• PDI is dedicated to pursuing excellence in quality assurance methods by providing quality products with quality service for the deep foundation industry. PDI understands itself as developing the next frontiers in deep foundation testing technology and practice.
• PDI maintains a small firm attitude despite the fact that it has global sales. This allows for a collegial and positive atmosphere despite the challenges of its cutting-edge technology and work schedule.
• The products improve the quality assurance of deep foundations on jobsites in over 100 countries throughout the world.
• Please visit www.Pile.com for more information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and duties. This position reports directly to the President.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• electronic troubleshooting: 5 years (Preferred)

Ability to Relocate:

• Solon, OH 44139: Relocate before starting work (Required)

Work Location: In person