Supply Side USA, a supply chain and distribution company of packaging and related products, is looking for a Customer Service Representative.

A positive attitude, strong work ethic, and good listening skills will be the keys to success as the customer base consist of Fortune 500 companies and large retail chains.

Position responsibilities:

• Communicate with customers via phone and email.
• Process customer service requests in a fast-paced environment.
• Provide answers to questions about products, pricing, and availability.
• Help customers navigate our website & place orders online.
• Submit product quotations.
• Process product returns, shipping inquiries, and order status questions.
• Supply Side USA will provide:
• A detailed training schedule to understand our customers, company, and products.
• Exposure to the functional areas throughout our company, including customer service, account management, product merchandising, marketing, billing, and web marketing.

Ideal candidates will be:

• Comfortable working with Microsoft Office (including Excel) and basic web applications.
• Eager to work independently and multi-task.
• Ability to work well with other team members.
• Have at least two years answering customer service inquiries and placing orders by phone.

We are always motivated to give progressively more responsibility to individuals who prove themselvescapable

Job Type: Full-time

Pay: $36,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person