21 Customer Service Representative Jobs in Solon, OH
Hana Technologies, Inc. is Hiring a Customer Service Representative Near Solon, OH
- High School Diploma/ GED
- Prior customer service experience
- Proficient with MS Office to include Outlook, Word, Excel, PowerPoint, etc.
- Prior ERP experience preferred
- Acumatica ERP system experience helpful
- Experience in a manufacturing environment preferred
- Associate degree or some college completion preferred
- Serve as liaison between customers & Hana sales/product control team
- Provide support to sales & product control area as needed
- Acknowledge inquiries & resolve customer concerns/complaints promptly
- Understand Hana products with detail to ensure accurate & timely responses to questions
- Process customer orders & facilitate customer requests
- Maintain & track records of customer interactions, transactions, comments & complaints
- Communicate & coordinate with colleagues as necessary
- Provide feedback on efficiency of customer service processes
- Ensure customer satisfaction & provide exemplary professional customer support
- Other duties as assigned
- Excellent customer service skills
- Ability to manage customer concerns & information flow in a timely manner
- Ability to be positive, empathetic, & professional with customers always
- Ability to stay calm when customers are stressed or upset
- Excellent communication skills, both written & verbal
- Strong organization & problem-solving skills
- Attention to detail
Job Summary
Full Time
$37k-46k (estimate)
03/03/2024
07/02/2024
hanaoh.com
Twinsburg, OH
50 - 100
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The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Customer Support, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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