53 CSR - Customer Service Representative Jobs in Cincinnati, OH
SUPREME ELITE is Hiring a CSR - Customer Service Representative Near Cincinnati, OH
We are presently hiring a Customer Service Representative to join our team on a full-time basis. Customer service is paramount to what we do, and we are looking for a candidate dedicated to providing and improving the overall customer experience.
Customer Service Representative Role Objective:
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data as directed
Customer Service Representative Daily Tasks & Responsibilities:
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends to identify areas of improvement
- Work with the sales and marketing team to drill customer references and develop case studies
Preferred Skills & Qualifications:
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Event planning experience a plus
Application process: Please submit your resumé to apply.
Job Types: Full-time, Part-time
Pay: $18.97 - $23.05 per hour
Benefits:
- 401(k)
- Health insurance
- On-the-job training
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Job Summary
Full Time | Part Time
$36k-45k (estimate)
04/23/2023
07/19/2024
thesupremeelite.com
Hurst, TX
Related Companies
The job skills required for CSR - Customer Service Representative include Customer Service, Products and Services, Customer Support, Planning, Written Communication, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a CSR - Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CSR - Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CSR - Customer Service Representative positions, which can be used as a reference in future career path planning. As a CSR - Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR - Customer Service Representative. You can explore the career advancement for a CSR - Customer Service Representative below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
