Customer Service Representative

We are currently seeking a talented Customer Service Representative to work in our Houston showroom. This would be a non-supervisory position but will be a very important part of our sales team.

• Understand the sales process from start to finish and be able to close sales both face to face and over the phone.
• Responsible for greeting and assisting customers that come into the office or contact the Company via phone.
• Be knowledgeable of Company’s payment procedures.
• Arrange pick-up schedules with operations and outside freight companies.
• Coordinate customer material pick-ups with warehouse personnel.
• Verify outgoing product counts prepared by the warehouse personnel utilizing the invoice to ensure accuracy.
• Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money and/or adjusting bills after review with management.
• Contact customers about billing issues if requested.
• Compile, code, categorize, calculate, tabulate, audit, and verify information or data.

Successful candidates will have the following:

• 2 years in a customer service or office manager roles and preferably natural stone industry experience.
• Outstanding customer service skills.
• Professional appearance.
• Good presentation skills.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Bilingual proficiency in Spanish and English is a plus
• Good computer skills including MS Outlook, Word and Excel
• Quickbooks knowledge must

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Experience level:

• 2 years
• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Houston, TX 77040: Relocate before starting work (Required)

Work Location: In person