Requisition No: 826123 

Agency: Agency for Health Care Administration

Working Title: 68020040 - GOVERNMENT OPERATIONS CONSULTANT II

 Pay Plan: Career Service

Position Number: 68020040 

Salary: $1,727.53 - $2,138.85 biweekly 

Posting Closing Date: 04/10/2024 

Total Compensation Estimator Tool

Agency Overview:

The Agency for Health Care Administration (AHCA) is Florida's chief health policy and planning entity. The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of the Agency Secretary, AHCA is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation. Current Agency initiatives include implementing Florida’s groundbreaking Canadian Prescription Drug Importation Program, overhauling Florida’s healthcare technological ecosystem, and increasing insight in the cost of health care services.

The Medicaid program provides low-income families and individuals with access to health care. If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals and families across the state, AHCA invites you to apply to become an essential member of our team. As one of Florida’s leading state agencies, AHCA’s diverse workforce community of more than 1,400 employees is proud of its efforts to serve the people of Florida.

Agency Objectives:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers.

Position Overview:

This is an exciting opportunity to help shape the quality of health care in Florida. We are seeking to hire a Government Operations Consultant II who desires to work to enhance the delivery of health care services through the Florida Medicaid Program. This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team-based work environment.

This position is located in the Office of the Deputy Chief of Staff for Medicaid Operations & Procurement (DCOS). DCOS is responsible for legislative and communications/outreach efforts, project and process management, process improvement initiatives, coordinating human resource activities for the Medicaid Program, Agency purchasing and contract administration, Medicaid Program operational process tracking, and other cross-divisional tasks. DCOS is also responsible for training activities for Medicaid Program staff, and the maintenance of Medicaid's internal and external websites.

This position is responsible for providing administrative support to ensure the success of Medicaid Program projects and process improvement teams in a deadline-driven environment. These duties will include, but will not be limited to:

- Scheduling meetings with internal and external team members.

- Preparing, drafting, tracking, compiling, and disseminating project and process team documentation.

- Uploading and maintaining project and process team files on SharePoint.

This position will also serve as the Medicaid Program Operational Process Portfolio Administrator, whose duties will include, but will not be limited to:

- Disseminating and following up with Subject Matter Experts (SMEs) on process portfolio update requests on a monthly basis.

- Assisting the SMEs with any troubleshooting related to updating templates on SharePoint.

- Ensuring the Project Portfolio Master Tracking Log remains up to date at all times.

- Assisting the Process Management Senior Management Analyst II in reviewing monthly updates provided by SMEs.

- Assisting with the development and preparation of process portfolio assignments and reporting templates as needed.

- Assisting with the development and facilitation of annual trainings for Medicaid SMEs and other relevant parties on proper procedures for submitting project portfolio updates.

The incumbent will also be responsible for managing and facilitating simple process management and improvement teams, whose duties will include, but will not be limited to:

- Creating process maps and timelines in Microsoft Visio.

- Creating desk guides or other reference materials using Microsoft Word, Excel, and/or Visio.

- Facilitating process team meetings and working with teams to implement quality control measures.

- Optimizing process steps by identifying and eliminating non-value-added process steps and making recommendations for process improvement.

- Communicate tasks, risks/issues, goals, and deliverables clearly to teams while maintaining a consistent dialogue with internal and external stakeholders.

- Providing regular updates on process team efforts to the direct supervisor and management.

This position will perform other duties as assigned.

This is an anticipated vacancy.

This position is not a remote or telework position; it will have to report to a Field Office or the Headquarters in Tallahassee.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;

• Flexible Spending Accounts;

• State of Florida retirement options, including employer contributions;

• Generous annual and sick leave benefits;

• 9 paid holidays a year and 1 Personal Holiday each year;

• Career advancement opportunities;

• Tuition waiver for courses offered by Florida’s nationally ranked State University System;

• Training and professional development opportunities;

• And more!

For more information about the Office of the Deputy Chief of Staff for Medicaid Operations and Procurement, please visit our website at http://ahca.myflorida.com/Medicaid/index.shtml.

Join us at the Agency for Health Care Administration in fulfilling our mission to provide “Better Health Care for all Floridians.”

KNOWLEDGE, SKILLS, AND ABILITIES

- Proficiency in the use of Microsoft Office Suite, including but not limited to: SharePoint, Outlook, Word, Excel, and Visio.

- Ability to summarize and document meeting discussions and decisions.

- Ability to document, organize, and track tasks and assignments.

- Strong writing, listening, and interpersonal skills.

- Ability to work successfully in a deadline-driven environment.

- Ability to maintain a professional and respectful relationship with all staff at all leadership levels.

- Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow, and other activities relating to the improvement of management practices.

- Ability to organize data into logical format for presentation in reports, documents, and other written materials.

- Ability to conduct fact-finding research.

- Ability to work independently.

- Ability to plan, organize, and coordinate work assignments.

- Ability to communicate effectively and to establish and maintain an effective working relationship with others.

MINIMUM QUALIFICATIONS REQUIREMENTS

- One year of professional experience attending meetings and writing formal summaries on complex topics.

- One year of professional administrative experience.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: JACKIE SAPP (850) 412-4194

BACKGROUND SCREENING:

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.