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Job Description Summary
The Operations Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business. The Operations Manager is responsible for preparing the hotel for the day’s business. The Operations Manager’s focus is on guest and associate satisfaction, expense control and product and service quality and will lead to their contribution to the overall goals of the hotel.Job Description
DUTIES AND RESPONSIBILITIES:
Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create
processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and
beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.
functions.
of monies, credit card transactions and guest information.
areas of the hotel. Establish, implement, and inspect that procedures to ensure all guest rooms and public areas
are clean and in proper condition to meet guest expectations and brand standards.
inspections of all guest rooms/suites and public areas to ensure all are clean and/or in good repair.
ensure standards of operation and quality and guest satisfaction are maintained. Ensure the shoppe
convenience store is stocked and maintained in an orderly and appealing manner. Monitor inventory and order
replenishments in a timely and efficient manner.
Manager on the identification of budget variances within the Front Desk, Food and Beverage and Housekeeping
departments.
beverage, material, and equipment.
proper storage of food and beverage products, inventory, and equipment and to minimize waste.
within the Front Desk, Food and Beverage and Housekeeping departments. This includes the recruiting,
onboarding, training, ongoing performance management, and offboarding of all associates of the three
departments.
information technology hardware and software provided to the Front Desk, Food and Beverage and
Housekeeping departments.
the hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and the
analysis of hotel spending to identify efficiencies.
Respond to guest complaints or concerns in a prompt and professional manner.
departmental management.
prospect for additional sales leads.
QUALIFICATIONS AND REQUIREMENTS:
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Full Time
Consumer Goods
$118k-148k (estimate)
03/28/2024
03/27/2024
CASABLANCA, CASABLANCA-SETTAT
50 - 100
1990
<$5M
Consumer Goods
The job skills required for Operations Manager include Customer Service, Team Management, Problem Solving, Guest Service, Written Communication, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.