Job Description Summary. The Housekeeping Manager (HM) works within the department to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is respo...
Job Description Summary. The Catering Sales Coordinator is an administrative position working for the Catering / Convention Services Department, whose main focus is to support the Catering Managers in their efforts to provide quality service, and additionally to support the effort of the Director of Catering/Convention Services, Director of Sales, Director of Sales and Marketing, and other Departmental Managers and Coordinators as needed. Job Des...
Job Description Summary. The Sales Coordinator (SC) executes the sales strategy of the hotel, as defined by the Director of Sales, to ensure that occupancy, average daily rate, extended stay and market share goals are achieved. This includes assisting with client requests in a timely manner and efficiently handling all inquiries in absence of the Director of Sales. The SC will be required to perform general administrative duties, but not limited ...
Job Description Summary. The Convention Services Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. The Convention Services Manager is responsible for coordinating meetings, conventions and other special events that are booked through the sales department. The Convention Services Manager synchronizes t...
Job Description Summary. The Security Officer is responsible for the safety and security of all our guests, employees and visitors of the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations. The Security officer also p...
Job Description Summary. The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will ...
Job Description Summary. The HR Project Manager is responsible for supporting the needs of the HR function to support the hotels. This individual will work with the corporate HR team to roll out new initiatives and cycles that impact our over 200 hotels. The HR Project Manager will be responsible for the accuracy of projects, presentations, and reporting needed on a daily, weekly, monthly, and quarterly basis. This role will be charged with assis...
Job Description Summary. The primary responsibility of the Human Resources Coordinator is to support and add value to the Human Resources team and Hotels that services our national company. This high-exposure role provides a wide range of project management and coordination activities that require attention to detail, excellent client service, outstanding organizational skills, professional written and verbal communication, discretion with confid...
Job Description Summary. Performs routine cleaning and servicing duties under supervision of Housekeeping Supervisors and Executive Housekeeper. Duties include but are not limited to servicing guest rooms and baths while also engaging in pleasant interactions with guests as it relates to their stay and any issues in which they may need assistance. Job Description. Key Job Functions. Responds to all guest requests appropriately. Always greet our G...
Job Description Summary. In the absence of the Director of Engineering, Rooms and Security, the Security Supervisor shall be in charge of the department. This officer shall work in conjunction with the Director to ensure the continuity of operation of the department. And shall work in the development and training of all staff members in the department. Job Description. Responsible for performing hotel security functions, including but not limited...
Job Description Summary. The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and t...
Job Description Summary. Promotes coffee consumption by educating customers. sells coffee and coffee grinding and brewing equipment, accessories, and supplies. prepares and serves a variety of coffee drinks, along with pastries and cookies. Job Description. Key Job Functions. Welcomes and greets every customer as they enter the outlet. Determine customer needs and appropriately suggest product with every customer to enhance service and meet sales...
