Network Operations Center (NOC) Manager

Gray Tier is seeking an experienced Network Operations Center (NOC) Manager to oversee all administration, monitoring, sustainment, incident, and problem management activities in the Compartmented Enterprise Services Office (CESO) NOC. This person should be self-motivated, professional with at least 10 years of hands-on technical and management experience in virtualized environments supporting the federal government. This technical manager will oversee all administration, monitoring, sustainment, incident, and problem management activities and coordinate directly with the Government Network Operations Center lead on all CESO system Operations.

With the CESO program, the Defense Information System Agency (DISA) is looking to transform the existing Secure Web Services (SWS) environment, which provides secure information sharing to the community, into a more mature service offering to meet the DoD and intelligence communities. Our team will manage the commercial cloud migration and disestablishment of legacy systems, fully automate the continuous development & continuous integration environment, fourth estate consolidation, professionalize services – ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog for Defense Working Capital Fund (DWCF) Model.

Primary Responsibilities

• Provide leadership to the system operation and administration services including configuration management, knowledge management, initial operational capability (IOC) operations & administration, final operational capability (FOC) operations & administration
• Maintain a twenty-four hour per day, seven days per week schedule, monitoring of system operations, and respond to and resolve incidents in accordance with the SLAs, adhering to the incident, problem, and change management processes.
• Provide service desk & end point service support to government and DISA Global Service Desk
• Successfully support, deploy, integrate, sustain, improve, or decommission systems and services
• Assist CESO in developing an enterprise agile configuration management process that ensures cybersecurity and IT best practices are met but also decreases time to production.
• Manage life cycle of all assets (e.g. identification, requisition, ordering receipt, inventory, installation, maintenance to disposal) within the asset management system
• Implement and administer appropriate management tools across all tools applications and other SW system instances

Basic Qualifications

• Candidate must possess an active TS/SCI clearance and ability to obtain and maintain CI Poly.
• BS and 12 years of hands-on administration and management experience in virtualized environments supporting the federal government. Additional experience may be considered in lieu of a degree.
• IAT Level II Baseline Certification (e.g. CCNA Security, CySA , GICSP, GSEC, Security CE, CND, SSCP)
• Ability to obtain an AWS Cloud Practitioner Certification within 120 days
• Preferred Qualifications
• Communicates with colleagues across multiple areas (project managers, technical leaders, etc)
• Experience leading teams in a high op-temp, top secret environment

Preferred Qualifications

• Prior experience with DISA and DISA’s support to mission partners