Norfolk, VA (ON-SITE/OFFICE)

Apex Systems has an immediate need for an IT Operations / Incident Response Officer in Norfolk, VA !! This will be an estimated 12-18 Month Contract" opportunity, supporting one of our Largest Government / DoD Clients across the East Coast! Please See Below for Complete Details.

• Job Title: IT Operations / Incident Response Officer
• Location: Norfolk Naval Station, VA
• Contract Pay: $27.63 / Hourly Rate
• Contract Layout: Estimated 12-18 Month Contract

- Schedule: Day Shift Every other Weds; Thurs, Friday, Saturday (6:00am - 6:00pm)
** Requirements **

• Secret Clearance
• Security CE
• 2 Years of Relevant I.T., Operations, Watch Officer, NOC, SOC, Data Center, Cyber, Network, System

Administration, Analysis, Security, or Similar Experience

• Any Experience with DoD Networks, NIPR, SIPR, or Similar

Job Description
Responsible for monitoring and reporting on incidents and events impacting the infrastructure and network. This includes responding appropriately to alerts and events and from triage through resolution, including escalations, where appropriate.
Provide After Action Reports in accordance with Government procedures. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives.
The Watch Officer ensures lifecycle oversight of Government Directed Actions to ensure implementations are completed in accordance with established timeframes.
Ensure real time information exchange of operational, critical situations, and disaster preparedness to operational customer.
Act as a Liaison to the Government Battle Watch and designated leaders for Day to Day activities.
Ensures the timely (5 minutes or less) response to network infrastructure warnings, critical and fatal event alert notices.
Responsible for generating well-documented Critical Incident Reports for leadership.
Responsible for managing the day-to-day activities of assigned Command Center Watch Team.
Develop or update standard operating procedures, and processes, and assist in the implementation as part of the Continuous Service Improvement initiative for the Command Center and Network Operations Center.
Review, audit, and ensure that approved Government Directed Action Change tickets created by the customer are processed in a timely fashion
Perform tasks such as monitoring phone calls, reviewing live news feeds, relaying information verbally or through written reports to Leadership. Written reports will be generated using MS Word or Power Point.
Familiar with incident management tasks and responsible for processing and disseminating information collected.
Responsible for maintaining logs and records associated with reported problems or situations.