269 Customer Service Representative Jobs in Jacksonville, FL
SNI Companies is Hiring a Customer Service Representative Near Jacksonville, FL
SNI Companies is looking for Customer Service Representatives to join a great organization in the Jacksonville, FL area!
Customer Service Representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Customer Service Representative Job Description/Summary:
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- High school diploma or GED required
- 1 years of experience as a Customer Service Rep
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Strong data entry skills
- Must be able to pass background check and drug test
- Medical, Dental, and Vision Insurance
- 401K Plan
- Short-term and long-term disability policies, life insurance policies
- PTO, Holiday Pay, Sick Day Pay
Job Summary
Full Time
$51k-65k (estimate)
05/02/2024
05/15/2024
snicompanies.com
DENVER, CO
200 - 500
1998
Private
BRENDA DVORAK
<$5M
Business Services
Related Companies
About SNI Companies
SNI Companies is a staffing agency that specializing in administrative, financial, technology and legal recruiting.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
