Description

Are you an empathetic listener who is also enthusiastic, helpful, supportive and eager to improve the lives and health of others? While assisting customers and patients in our call center, you will find that every patient interaction is unique, and therefore requires your attention to detail and focus. It’s important that you have experience working one on one with customers or patients, in a similar capacity, in order to be a strong candidate for this role. A pleasant, clear and understandable speaking voice is also a must!

We are currently looking for several Full Time Customer Service Representatives to assist with patient calls at our busy Call Center on the southside of Jacksonville FL. If you are interested in a career where you can make a difference in the lives of others, working with our team of professionals in Jacksonville FL is a wonderful opportunity. We care about our staff and our patients. If you want to be part of a supportive team, come grow your career with us!

Precision Imaging Centers-Powered by Halo Diagnostics is growing in Florida, which means new opportunities are constantly opening! 

Position Overview

Schedules appointments for various outpatient diagnostic Radiology procedures. The agent receives routine functional guidance from the Call Center/Scheduling Manager to make appropriate patient referrals. Manual dexterity is required, as is the ability to concentrate on detail during other activities. The agent schedules at least 30 exams a day and 100 calls a day and has the authority to make appointments for all Precision Imaging locations. The agent will follow very specific protocols in scheduling and the collection of financial and health insurance information. However, they will have to be alert constantly for “special cases” that need to be referred to more experienced schedulers or supervisors.

Essential Job Functions

Please list the essential (major) job responsibilities also with the % of time that is typicallyspent on these - for leadership roles please include this as an essential job function.

• Answering inbound calls within 30 seconds and assisting to schedule appointments and answer questions. (60%)
• Accurately reviewing order, insurances, demographics with patient. (10%)
• Reviewing and understanding prep instructions and explaining to patient. (10%)
• Discussing cost with patient in depth to answer any questions they may have. (10%)
• Calling doctors’ offices to get any information needed missing from order. (10%)

Non-Essential Job Functions

• Intaking faxes (If a secondary assignment).
• Answering Emails (If a secondary assignment).
• Calling outbound to schedule appointments.
• Answering questions about exams, directions to facilities, and any other services patients may need when calling in.

Does this position directly Manage Others?

No

Requirements

Education Required

Graduation from high school or equivalent is required.

Previous Related Work Experience Required (include number of years)

Must have at least 1 year prior experience in a customer and/or patient service role.

Other Skills/Abilities

• Strong verbal communication.
• Strong Computer skills (proficient in typing, operating two monitors, moving between multiple tabs/screens, shortcut keys for PC, etc.)
• Ability to work Google/Gmail and its products.
• Ability to multitask with speed and accuracy.
• Work under pressure while maintaining excellent patient/customer service.

Physical and Working Requirements of the Position (such as job location, lifting, standing, etc.)

Extended sitting and standing.

Work Availability / hours required (standard, evenings, weekends, split shift, etc.)

Currently, we have several Full Time shifts available and most are Monday through Friday. However, schedules are subject to change based on business needs, so flexibility is required. Currently our center is open from 7am to 8pm, 7 days a week.

Preferred Qualifications

• Experience working with insurance authorization departments and contracts desirable.
• Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care billing and authorization.
• Previous experience in appointment scheduling in a health care environment is preferred, (e.g., physician office, clinic or hospital).

Our staff receive:

• Competitive pay
• Benefits for Full Time including; Medical, Dental, Vision and 401k
• Flexible schedules
• Work life balance and PTO
• Opportunities for career growth and advancement
• Potential for pay increase based on performance after 90 days
• Rewards, recognition and referral bonuses!

Precision Imaging Centers is growing throughout Florida. It's an excellent time to consider joining our team. We have 5 centers in the northeast Florida area. Come grow your career with us!

Thank you for considering a career with Precision Imaging Centers-Powered by Halo Diagnostics!

Requirements

Previous Related Work Experience Required (include number of years)

Experience in customer and/or patient service is required, >1 year.