301 Customer Service Representative Jobs in Jacksonville, FL
PSG Global Solutions Careers is Hiring a Customer Service Representative Near Jacksonville, FL
The Opportunity
Description
We're looking for Customer Service Representative , working in Banking/Finance industry in Jacksonville, Florida, United States .
- Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues. Investigates, analyzes, coordinates and tracks moderately complex customer issues.
- Conducts research as needed.
- Escalates issues for action as appropriate to more senior or specialized staff for immediate action.
- Creates and maintains logs, reports, records and files.
- Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.
- Interfaces with offshore call center to answer questions on process or specialized situations.
- Performs order fulfillment.
- Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers.
- Prepares customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
- Performs other duties as assigned, such as special projects.
Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.
Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.
Let this be your day. Put their expertise to work for you. You deserve it!
Experience Required for Your Success
- High School Diploma
- 2 years of customer service experience
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
Job Summary
Full Time
$39k-50k (estimate)
04/27/2024
05/10/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
