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Aquabella Tile is a nationwide authority of premium porcelain tile, glass tile, and stone pavers and coping products primarily used for pool, spa and backyard entertainment.
We are currently seeking an individual to fill our Customer Service / Inside Sales position at our Jacksonville, Florida location, with primary responsibilities over customer service, showroom and office management, and support sales & marketing efforts, warehouse & inventory management. Experience in the tile, carpet or other coverings industry is highly desired.
https://www.aquabellatile.com
Key Responsibilities may include, but are not limited to:
Customer Service activities, including:
● Answer phones, website chat and email inquiries.
● Attends to customers in the showroom.
● Lead order entry and end of day invoicing and reconciliation processes.
● Manage Order changes and adjustments.
● Provide assistance and solutions for customer problems such as shipment and quantity errors, shading problems, damaged material, etc.
● Work with customers on back ordered items and delivery tracking.
● Weekly calls or emails to customers with open orders.
● Responsible for promotion of programs for new items & close out items.
● Rotating Saturday mornings are required
Sales & Administrative Support, including:
● Follow up on all back orders and customer direct pick-ups.
● Generate sales & inventory reports for the Branch Manager, Operations Manager and the sales department.
● Keep Price lists up to date. Maintain copies for distribution to new accounts as needed.
● Back up for sales support, credit applications, sample programs, etc.
Accounting Activities, including:
● Research unpaid / short paid accounts.
● Help with collection of unpaid accounts.
● Work with the sales team to maintain quality of the A/R aging.
● Prepare credit memos within policy for shipping errors, damaged material, returns, pricing issues, etc.
● Oversee Cash Management policies, including cash & credit card receipts, branch deposit and petty cash.
Showroom & Office Management, including:
● Maintain the office, showroom and order desk environment in a clean, organized and safe environment.
● Oversee filing and organization of cabinets, closets, workstations, copy room, etc.
● Maintain office, warehouse and sample supplies.
● Maintain current and historical records.
Warehouse & Inventory Management, including:
● Assist with the quality of inventory receipts and shipments.
● Process inventory cycle counts, sample orders, approved adjustments, location changes, etc.
Qualification
● Prefer college degree, High school diploma is required.
● Results driven and customer focused.
● Excellent organizational skills.
● Ability to meet production targets and goals.
● Sharp communication skills, both verbal and written.
● Professional, reliable and trustworthy.
● Familiar with use of computers and ability to type.
● Familiar with Microsoft Office is ideal, including Outlook, Excel and Word.
● Experience with Dancik is a plus
● Reliable transportation.
● Willing to undergo a background check.
● Fluency in Spanish is a plus
Physical Requirements
● Stand, use hands, and reach with hands and arms.
● Walk, stoop, kneel, or crouch.
● Sit, climb or balance.
● May lift and/or move up to 50 pounds.
● May be exposed to a wide range of temperatures (between working in the office, warehouse, and outside).
● Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Normal Hours / Benefits:
● Normal working hours are Monday through Friday 7:00am to 4:00pm, rotating Summer Saturday mornings.
● Limited overtime is possible.
● Aquabella Tile offers a competitive benefits package, including medical insurance, dental insurance, IRA savings plan, paid time off and paid holidays.
Job Type: Full-time
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
Specialty Trade in Construction
$37k-46k (estimate)
04/10/2024
08/10/2024
ALPINE, UT
25 - 50
2013
BRIAN STREADBECK
<$5M
Specialty Trade in Construction
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Microsoft Office, Promotion, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.