JOB SUMMARY

This Customer Service Representative will work to manage families who have been relocated into temporary housing after they've experienced an insured housing loss (i.e. fire or other natural disasters). The Customer Service Representative will work with an experienced team in a fast-paced work environment while learning the companies reliable process of helping families get back on their feet.

KEY RESPONSIBILITIES

• Handle incoming and outgoing phone calls and emails with families and their insurance adjusters
• Work with Hotel Representatives, Landlords, and Furniture Vendors to facilitate moves in a timely manner and according to priority, need, and schedule
• Update electronic placement records in our proprietary data system
• Assist with crisis management and make a lasting impact so that each family feels valued, safe and in good hands.

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE

REQUIRED

• At least two (2) years of customer service experience
• Strong communication and interpersonal skills
• Excellent organizational skills
• Excellent written and verbal communication

PREFERRED

• Bachelor’s degree preferred
• Enjoy working in a collaborative team environment
• Experience with Microsoft Office (Excel, Outlook, Word)

KEY COMPETENCIES

• Results-Oriented: ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
• Adaptability to Change: ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
• Interpersonal Communication: ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others
• Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
• Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change

• Cultural Competence: ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions.

WORKING CONDITIONS/EQUIPMENT USE

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver license with proof of insurance
• Must be able to lift up to fifteen (15) pounds