Job Title: Customer Service Representative

Shift: Monday-Friday 8:00AM-5:00PM

Pay: $16/hr

OVERVIEW

Provides support for all customer business requests received through phone or e-mail. Coordinates all customer contacts to insure timely and accurate handling and processing within established policies, procedures and directives. Phone call queue coverage as well as email responses to general questions and return/exchange requests.

RESPONSIBILITIES

• Answer questions and resolve issues presented by customers.

 • Meet all assigned responsibilities and goals including productivity metrics: calls answered, tickets and voice mails closed

• Receive, document, coordinate and complete following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.

• Purchase Orders and related requests

• Returns and related requests

• Information requests

• Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives.

• Participate in cross-functional teams and team projects.

• Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution.

• Work within the Products Group team to balance responsibilities and share information.

• Perform other duties as assigned by the Supervisor of Customer Care including special projects.

• Own the customer experience by providing stellar customer support with technical/product/system knowledge and empathy.

QUALIFICATIONS

• Minimum of one (1) year of Customer Service experience required

• High School Diploma or General Education Degree (GED)

• Basic understanding of telephony concepts, practices, and procedures.

• Ability to coordinate with various levels of management within different functional areas.

• Experience with MS Office Suite.

 • Excellent verbal and written communication skills.

• Ability to work within a team environment.