Securitas Security Services USA, Inc.

JOB SUMMARY: 

The Regional Account Manager (RAM) assumes a multifaceted role responsible for the seamless management of guard service operations and security-related functions within the client's Puget Sound footprint. This entails fostering client satisfaction, resolving conflicts, and overseeing various operational aspects, including scheduling, staffing, billing, training, and compliance.

KEY RESPONSIBILITIES:

1. Core Values and Client Relations:

• Exemplify Securitas’ Core Values.
• Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.

2. Service Quality and Compliance:

• Continuously assess service quality and proactively address issues.
• Develop and implement training programs and ensure compliance with regulations.
• Establish and maintain performance metrics and KPIs.

3. Global Coordination and Networking:

• Collaborate with the Global Program Director (GPD) to align with global security objectives and initiatives.
• Identify and utilize networking opportunities for standardizing processes and service delivery.

4. Staff Development and Management:

• Oversee staff development, provide feedback and coaching.
• Ensure proper scheduling, staffing, and cost efficiencies.
• Administer resolutions to issues and discipline as needed.

5. Operational and Financial Oversight:

• Manage invoice and payment processes, including expenditures.
• Collaborate on policy and procedure management.
• Monitor client credits and adjust as necessary.

6. Communication and Coordination:

• Maintain ongoing communication with all stakeholders.
• Prepare, develop, and deliver dynamic quarterly business reviews (QBRs). 
• Perform any additional duties as assigned by the Global Program Director.

The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

All assigned duties or tasks are deemed part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed other (non-essential) functions.

Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.

In performing functions, duties, or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

MINIMUM QUALIFICATIONS AT ENTRY:

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

MINIMUM HIRING STANDARDS:

• Additional qualifications may be specified and receive preference, depending upon the nature of the position.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company’s pre-employment screening process including drug testing and background investigation.
• Must be at least 21 years of age.
• Must have a reliable means of communication (i.e., email, cell phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.

EDUCATION/EXPERIENCE:

• Bachelor's degree and a minimum of 5 years of experience in security industry-related fields or business management.
• 10 years’ experience of direct supervisory or management experience.
• A Certified Protection Professional (CPP) or Physical Security Professional (PSP) designation is desirable. Additional relevant experience can be substituted for the required education.

KEY COMPETENCIES:

• Strong security and business management experience.
• In-depth knowledge of security operations and procedures.
• Excellent planning and organizational skills.
• Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
• Budget planning and forecasting experience.
• Capacity to maintain composure and professionalism in unusual circumstances.
• Adaptability to rapidly changing environments or assignments.
• Proficiency in computer skills, particularly Microsoft Office and data visualization tools.
• Strong team collaboration and client-centric mindset.

EOE/AAP M/F/D/V

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