Duties and Responsibilities

• Follow up on all new and existing customer inquiries, based on geographic and vertical alignment; including acquisitions, reactivations and upsells
• Monitor all channels (email, phone, leads, video conference, social) and offer exceptional proactive & on-demand product guidance and support
• Troubleshoot customer problems and differentiate user error vs. valid technical issues
• Be a active team member by participating in all communication channels, attending assigned meetings
• Support clients and account executives with add upgrades/renewals/resigns

Daily Task

• Identify client needs, present XaaS and Core portfolio to provide a more qualified prospect to the Core Security Consultant (10%)
• Hear beyond the customers’ tactical request, consult with empathy towards a solution that leverages product portfolio (50%)
• Stay up to date with new products, new services and pricing related to (5%):
  • Core Security, Data Analytics Trends, Access Control, Video Surveillance
  • Network Solutions (Cybergenic Solutions, Cyber Security)
  • Emergency Preparedness, Occupancy Screening (Visitor Management)
• Continuously monitor customer account activity to ensure continued use and success of the existing solutions (5%)
• Alert manager and escalate issues that are impeding customer success when requests cannot effectively be resolved to the appropriate party (5%)
• Complete all task and activities within CRM (Salesforce) (5%)
• Complete all call/dialing activities within provided call center dialer (Five9/TBD) (5%)
• Attend required company meetings as assigned by Manager and/or Sr. Director (5%)
• Attend all Five9/Ring Central/Avaya (Dialer) Shifts as assigned by Manger and/or Sr. Director (10%)

Qualifications

• 2 year technical or AA degree from an accredited university
• 1-3 years of experience particularly a software pre-sales or solutions sales role presenting via webinars extensively and experience in front of customers
• Proficiency in analyzing the customer's business, current applications, and converting the business needs into viable solution
• Able to demonstrate KPI’s that have been achieved in previous roles
• Comfortable engaging and leading conversations with prospects remotely
• Strong attention to detail and time-management skills
• Ability to bounce back from challenges; resilient
• Intermediate / advanced skills with Microsoft Office, Adobe, DocuSign, etc)
• Experience with CRM (Salesforce, HubSpot, Microsoft Dynamic, Zoho)
• Experience with smart prospecting tools (Sales Navigator, ZoomInfo, Zoom, Seamless AI, etc)
• Ability to understand and communicate complex technologies concepts and processes

• Bachelor's degree (B. A. / B. S.) from four-year college or university; or equivalent combination of education and experience in a related field
• Speaks fluent Spanish

• Highly competitive salary
• Company training and industry leading certification program
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.