Mercer Street Hospitality, is excited to announce the launch of a groundbreaking new property - Seahorse at the W Hotel Union Square - Set to debut in the Spring of 2024.

This is not just our most ambitious project yet, but also anchors one into the Flagship Hotel property of the W Hotel Brand as a corner stone of its new international rebranding effort.

We’re currently recruiting for our opening team - for both Front and Back of the house positions - for Breakfast, Lunch and Dinner Services, an internationally significant Craft Cocktail program, a world-class wine program and culinary program to rival anything in the New York Market today.

From our Oyster Bar to our Rooftop lounge - we’re seeking the opening team to bring our vision into reality.

We are seeking to hire a dynamic and experienced Front Of The House Manager to join our opening hospitality team. The Restaurant Manager is responsible for consistently providing restaurant guests with friendly and professional service, consistency of execution in an attractive, well-maintained environment and ensuring 100% guest satisfaction.

This staff member will float during service time, observing and helping the service staff and opening / closing the restaurant as needed

Duties & Essential Functions include :

Promotes the core values and culture of Mercer Street Hospitality including but not limited to excellence in food and beverage, service, and hospitality.

Works with the General Manager and Assistant General Manager to hold the property team accountable for all steps of service, policies, and procedures to facilitate quality customer experience.

Trains, schedules, and delegates work assignments to servers, bartenders, barbacks, server assistants, runners, hosts, and reservationists according to standards for hospitality and excellence in conjunction with all FOH management team members.

Coordinate with the General Manager and Culinary team with continued update on training material as well as service tools.

Provides and oversees the service for all guests when on property.

Develops positive customer relationships and addresses customer service needs.

Fulfills regular financial report

Enforce sanitary practices for food handling, general cleanliness, and maintenance of dining areas and bathrooms

Executes regular reports on the state of service quality - both in terms of successes to be celebrated and areas of concern

Appraises staff performance and provides feedback to improve productivity.

Develops strategies for better workplace efficiency and goal achievement.

Holds staff accountable to restaurant policies, procedures, service standards, and steps of service.

Maintains physical facilities within the restaurant space.

General Maintenance of the property, support for the service team and other tasks as assigned

Competencies & Qualifications :

3 years of service experience with at least two in management, high marks for those with a background in in a Hotel Restaurant Environment

Organizational skills

Experience with Micros POS backoffice functions

Effective time management

Present with professional demeanor

Positive and clear written and oral communication skills

Ability to engage guests successfully and build a relationship

Fluent in written and spoken English. Spanish fluency appreciated.

Benefits Include :

Opportunities for growth

Health, dental, and vision benefits are offered in accordance with the ACA

Pre-tax transportation benefits

Paid sick time / Vacation

AFLAC and 401K

Employee Dining Discount

Salary ($65,000.00 - $75,000.00) Depending on the experience.

Mercer Street Hospitality is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Mercer Street Hospitality is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Mercer Street Hospitality are based on business needs, job requirements, and individual qualifications, without regard to race, color, creed, family or parental status, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate.

Last updated : 2024-03-26