Santa Monica Proper Hotel is looking for a highly motivated hospitality professional to serve as Front Desk Host. A seamless merger of historic retrofit and new construction, the 271-room Santa Monica Proper Hotel features interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool and 16,000 square feet of meeting and event space. 
The Front Desk Host will deliver customer service excellence at all times, by creating a personable and memorable experience for guests.
Job Overview
- Provide a warm, authentic greeting to all guests according to brand standards
- Display a positive and enthusiastic attitude and be a team-player
- Ability to multi-task, work in a fast-paced environment and maintain composure at all times; be solutions oriented, open minded, and always seeking to improve
- Understand and communicate Proper brand standards to guests
- Provide knowledgeable and comprehensive information about the neighborhood and surrounding areas
- Promptly answer, record, and complete all guests’ requests, phone calls, questions, or concerns
- Process arrivals and departures, complete registration paperwork, obtain and post payments, and balance cash banks
- Execute check-in process per brand standards
- Arrange airport and local transportation through established network of vetted vendors and seeking new best practices
Qualifications
- Experience in a similar role in a hospitality environment preferred
- Dependable, detail-oriented and organized
- Able to work under pressure
- Opera PMS knowledge
- Excellent communication skills - both oral and written
- Strong ability to assess a situation, show good judgment and resolve conflicts
- Work flexible schedules and willing and able to work shift duties that may include evenings, nights, weekends and holidays
- Collaborate with Colleagues cross-departmentally
- Perform job functions with attention to detail, speed and accuracy
- Work cohesively with Colleagues as part of a team
Education
High School degree or equivalent required.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.