Our Institute is located in Santa Monica is looking for an experienced front desk receptionist and administrative office assistant. Our Institute integrates an interdisciplinary, progressive approach to cosmetic surgery, treatments and overall anti-aging through Plastic Surgery, Aesthetics, and Regenerative Therapies. With a national and international reach, our Institute is inclusive of proprietary products and trademark services, representing the future of aesthetic medicine in its ideology, scientific advances, and medical invention.

We are actively seeking a front desk receptionist with a patient-centered, concierge approach. The ideal candidate must be able to represent our brand and level excellence that we are known to provide for our patients throughout all interactions. The front desk reception is the first point of contact for our patients, and is a critical role to the success of our business. The ideal candidate will be warm, friendly and engaging, yet respectful, courteous and professional.

This role will help support all departments of our Institute, service provides, office management and administrators, as well as accounting department. The ideal candidate must have the ability to work in a fast-paced environment, be proactive, meet and adapt to changing deadlines, and communicate effectively as the initial point of contact for patients. Candidates must be highly motivated, possess excellent communication, and multitask effectively. Additionally, they should be very detail orientated and dependable, with the ability to stay focused while managing multiple projects. This position will require flexible availability and hours. Additional relevant work experience in the aesthetics or medical field is highly desired.

Your responsibilities include, but are not limited to:

• Help with the collective team efforts of managing the “pipe-line” of potential new patients, representing the company brand and providing clear and targeted information to convert inquires to scheduled, completed services.
• Execute billing tasks with accuracy, and work alongside the provider team to help increase sales
• Assist the Clinic Manager and Controller/Accountant with various billing tasks, including reporting
• Anticipate the needs and provide additional support to administrative and physician staff as needed to help with patient flow and care
• Greeting patients and providing unsurpassed care reflective of an industry-leading aesthetics medical practice.
• Professionally managing a heavy volume of inbound calls and correspondence, including text messages, e-mails and fax in a timely manner.
• Assist management to develop and coordinate social events for clientele growth, retention and over-all expansion
• Adhere to company policies, as well as work-place compliance of HIPAA, OSHA, and Board Guidelines.
• Assist with facility and retail inventories as needed
• Create company culture that reflects the core values of our Institute.

REQUIREMENTS:

• Must be friendly, professional, a team player, and have a positive demeanor
• Must have excellent communications skills and elevated phone etiquette
• Must be highly organized and a self-starter
• Minimum of 2 or more years of administrative work
• Proficient working knowledge of Word, Excel, and Outlook
• High school diploma or equivalency
• Must have 3 or more references, with 2 from former work-place connections
• Bilingual in Spanish and English is a plus
• Experience in med spa, plastic surgery, high end hospitality or luxury sales a plus.

Physical Activities:

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is constantly required to communicate (listen and talk), stand, walk, sit, and use hands/fingers for computer and phone use.

The employee is occasionally required to lift, move, push and pull objects weighing up to 20 pounds. Specific vision abilities required by this job include close vision, and color vision.

Environmental Conditions:

There are no harmful environmental conditions that are present for this position. The duties are performed indoors in an air-conditioned space. The noise level in the work environment is usually mild to moderate.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (Required)
• Medical scheduling: 1 year (Preferred)
• Med spa: 1 year (Preferred)
• Plastic surgery: 1 year (Preferred)

Work Location: In person