SUMMARY & SCOPE:

The Inside Sales Representative is responsible for providing pricing for quotes and arranging the orders based on Samuel’s customers’ requests in a timely manner. The ISR always applies resourcefulness and strong attention to detail while converting inquiries into orders while developing good relationships with both suppliers and customers.

Here are some of the great benefits that we offer:

• Competitive wages
• Company paid health and dental benefits
• Paid vacation and an annual bonus
• 401K and company match
• Opportunity for career stability and growth
• Tuition reimbursement program
• Flexibility with start and end times (depending on circumstances and position)
• Protective personal equipment is provided or cost of purchase is reimbursed
• Affinity group for women (dependent on location)
• On the job training

RESPONSIBILITIES:

• Monitor inventory and discuss upcoming requirements with any contract or hold and release programs with current or new accounts developed.
• Make the prompt turnaround of quotes a priority.
• Actively seek new business from current customers as well as potential new customers.
• Establish and maintain good day-to-day working relationships with customer contacts.
• Write up all orders promptly as received, ensuring the accuracy of all relevant details (e.g. specifications, processing requirements, shipping and handling, etc.).
• Monitor the status of customers’ orders and intervene as required to ensure on-time delivery.
• Contact customers to inform them as soon as it is determined that their order will be late or incomplete and work with them to minimize the consequences of the service breakdown.
• Be an advocate for the customer in dealings with various departments such as Credit, Production, Operations, Shipping and Purchasing.
• Maintain the appropriate gross margin performance expected in all accounts
• Take all relevant cost factors into consideration when developing quotes and ensure that quoted prices will be sufficient to deliver expected gross margins (e.g. shipping costs, handling costs etc.)
• Review the profit performance of accounts on a regular basis and look for ways to improve. (e.g. material utilization, processing set-ups, freight, etc.) 
• Takes personal accountability for the inventory position and performance of accounts.
• Ensure Special Purchase Requisitions are placed as required to meet customer needs with consideration to customer usage patterns and economic order quantities.
• Review the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues.
• Other related duties as assigned.

ROLE REQUIREMENTS:

• College Degree in Industrial Distribution, Business or related field or previous experience in customer service or sales roles working directly with customers.
• Effective time management skills, ability to prioritize, able to work as a member of a team.
• Strong written and oral communication skills.
• Experience with software such as Excel, Word, Outlook, and ERP systems.
• Drive, determination and ability to work both independently with little direction and as part of a team. 

WAGE INFORMATION: 

The base hourly pay range for this position is $24.05 to $33.07. If you are hired, your base pay rate will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. Please keep in mind that the range mentioned above is the full base pay range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued wage growth.

EQUIPMENT KNOWLEDGE:

• Experience with Excel, Word, and Outlook. AS400 experience is a plus.

PHYSICAL DEMANDS:

• Ability to sit or stand for extended periods and perform computer-related tasks.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

• The work environment is conducted in an office setting, with regular use of computers and office equipment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SAMSA